Senior Customer Success Manager, Marketing Cloud & AI

HLB International; Sydney; Hybride; AUD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Office flexibility

Résumé du poste

Salesforce seeks a seasoned Customer Success Manager, Senior Manager (Marketing Cloud) to drive strategic outcomes for Signature customers. You will partner with IT and business leaders to align goals, improve adoption, and maximize value from Salesforce investments.

In this role, you will lead cross-functional efforts across multiple products, orchestrate resources, and design governance models ensuring high-impact, ROI-focused outcomes while mentoring team members and guiding enterprise

Qualifications

• Experience in Customer Success, SaaS, or related strategic consulting fields.
• Excellent communication and executive-level influence.
• Ability to navigate complex stakeholder environments.
• Strong technical and business alignment capabilities.

Responsabilités

• Drive ROI-driven engagement across multi-org Signature customers.
• Own complex programs and align multi-stream priorities.
• Coordinate resources and mobilize expert teams for customers.
• Craft engagement charters with clear goals and metrics.
• Integrate business value with Salesforce solutions.
• Design AI-enabled agentic workflows to free up CS staff.
• Analyze and balance human vs. AI touch for efficiency.

Connaissances

Executive communication

Stakeholder management

Strategic advisory

AI governance

Outils

Salesforce

Description du poste

Salesforce seeks a seasoned Customer Success Manager, Senior Manager (Marketing Cloud) to drive strategic outcomes for Signature customers. You will partner with IT and business leaders to align goals, improve adoption, and maximize value from Salesforce investments.

In this role, you will lead cross-functional efforts across multiple products, orchestrate resources, and design governance models ensuring high-impact, ROI-focused outcomes while mentoring team members and guiding enterprise