Senior Manager, Customer Networks

ASX; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working options

Job summary

ASX is seeking a Senior Manager to lead the Customer Networks function, directing engineering and BAU operations of network and server infrastructure. You will own hardware lifecycle, guide design, delivery, resilience and continuous improvement of critical connectivity platforms, combining technical credibility with strategic direction.

You will manage a growing team of network engineers and connectivity specialists, partnering with Infrastructure, Operations, and business owners to align

Qualifications

• Extensive experience leading technology engineering and operations, service delivery, networking or infrastructure teams in a complex environment.
• Demonstrated success managing business-critical services with high availability and customer service expectations.
• Strong experience in operational risk, incident management, service management and technology delivery.
• Knowledge of ITIL disciplines.
• Experience in critical infrastructure and highly regulated environments.
• Strong experience with Arista and Cisco technologies.
• Demonstrated ability to lead and develop technical specialists, manage growth and provide credible technical challenge and direction.
• Strong stakeholder management skills and the ability to operate as a peer to senior technology leaders.
• Experience working in a 24/7 operational environment.

Responsibilities

• Develop and execute the Connectivity Service Delivery strategy aligned with ASX Technology and infrastructure priorities.
• Forecasting future demand arising from business growth and projects and incorporating it into network capacity plans.
• Establish a clear service roadmap across customer connectivity systems, service operations, lifecycle management, automation and resilience.
• Provide leadership and subject-matter expertise on connectivity services, operational readiness and customer access requirements.
• Ensure the reliable delivery and support of connectivity services for ASX customers and market participants.
• Maintain high availability, reliability and resilience of critical market and connectivity services.
• Act as a senior escalation point for complex service, customer, delivery and operational matters. Managing service incidents, escalation procedures and related support disciplines
• Ensure connectivity services and systems have clear ownership, service measures, roadmaps and lifecycle plans.
• Partner with senior technology leaders and build strong relationships with Infrastructure, Operations, business owners, customers and service providers
• Manage strategic relationships with telecommunications providers, technology vendors and service partners.
• Oversee vendor performance, service outcomes and commercial obligations.
• Providing regular and accurate management reporting on connectivity service performance

Skills

Technology leadership

Networking

Service delivery

Incident management

ITIL

Stakeholder management

24/7 operations

Tools

Arista

Cisco

Job description

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

Key purpose of the role:

Provide senior technical and people leadership for ASX’s customer network function. Lead the engineering and BAU operations of network and server infrastructure, own the lifecycle of network hardware and services, and guide the design, delivery, resilience and continuous improvement of critical connectivity platforms. This Senior Manager role combines strong technical credibility with strategic direction, stakeholder management and accountability for a growing team of network engineers and connectivity specialists.

Your Team

The Customer Networks team is accountable for the engineering, delivery and BAU operation of ASX network infrastructure and services. The team supports customer connectivity across network and server environments, including the lifecycle of network hardware and critical access platforms. Initially comprising 11 engineers, the team is expected to grow as BAU network operations transition into the function. The Senior Manager provides technical direction and people leadership and works as a peer to other senior technology leaders.

Your responsibilities

• Develop and execute the Connectivity Service Delivery strategy aligned with ASX Technology and infrastructure priorities. Forecasting future demand arising from business growth and projects and incorporating it into network capacity plans
• Establish a clear service roadmap across customer connectivity systems, service operations, lifecycle management, automation and resilience.
• Provide leadership and subject-matter expertise on connectivity services, operational readiness and customer access requirements.
• Ensure the reliable delivery and support of connectivity services for ASX customers and market participants.
• Maintain high availability, reliability and resilience of critical market and connectivity services.
• Act as a senior escalation point for complex service, customer, delivery and operational matters. Managing service incidents, escalation procedures and related support disciplines
• Ensure connectivity services and systems have clear ownership, service measures, roadmaps and lifecycle plans.
• Partner with senior technology leaders and build strong relationships with Infrastructure, Operations, business owners, customers and service providers
• Manage strategic relationships with telecommunications providers, technology vendors and service partners.
• Oversee vendor performance, service outcomes and commercial obligations.
• Providing regular and accurate management reporting on connectivity service performance

Your experience and qualifications

Must have

• Extensive experience leading technology engineering and operations, service delivery, networking or infrastructure teams in a complex environment
• Demonstrated success managing business-critical services with high availability and customer service expectations.
• Strong experience in operational risk, incident management, service management and technology delivery.
• Knowledge of ITIL disciplines.
• Experience in critical infrastructure and highly regulated environments
• Strong experience with Arista and Cisco technologies
• Demonstrated ability to lead and develop technical specialists, manage growth and provide credible technical challenge and direction
• Strong stakeholder management skills and the ability to operate as a peer to senior technology leaders
• Experience working in a 24/7 operational environment.

Nice to have

• Experience with F5 and Palo Alto technologies
• Experience in network scripting, automation or infrastructure-as-code practices
• Demonstrated major incident leadership and resolution experience
• Relevant certifications from major network vendors or equivalent demonstrated expertise
• Experience in financial markets connectivity

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at *******@asx.com.au.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .