Senior Manager - Client Services

Infosys; City of Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Income Protection Insurance

Parental and Volunteer leaves

Employee Assistance Program (EAP)

Hybrid work arrangements

Health Insurance Discount

Job summary

Infosys is seeking an Engagement Manager to lead and grow a substantial IT services business for a major Insurance client in Sydney/Melbourne. You will be part of an Account team handling existing portfolio growth and new business development, with hybrid, case-by-case flexibility.

You will collaborate with Senior EM/Group EM to build account plans, manage client interfaces, and drive proposals, pricing, and governance.

Qualifications

• Sales/relationship management experience in IT services or similar
• Understanding of engineering, architecture, applications, infrastructure, data, cybersecurity, AI

Responsibilities

• Build and manage client relationships with portfolio stakeholders and identify new growth opportunities
• Coordinate proposal development, SoWs, and contract negotiations with Procurement, Legal, and service lines
• Engage internal Infosys teams to develop solutions for client needs
• Determine optimal commercial models and perform value-based pricing analyses
• Lead contracting activities, MSAs, and negotiations for new projects
• Monitor portfolio performance: revenue, revenue at risk, days sales outstanding
• Manage client expectations and ensure high client satisfaction

Skills

Account management

Client relationships

Leadership

Communication

Strategic thinking

Negotiation

Presentation skills

Commercial acumen

Education

Bachelor's degree in IT / CS

Tools

MS Excel

MS Office

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description

Infosys is seeking a Engagement Manager to lead and grow a substantial IT services business for a large, strategic client within the Insurance sector in Sydney, /Melbourne. The Engagement Manager will be part of an Account team and responsible for managing an existing portfolio of business as well as acquiring new business in the client landscape.

The Engagement Manager will work together with their manager (Senior EM/Group EM) to build Account/portfolio plans & strategy and will be responsible for client management and all client interfaces within the assigned scope.

Location: Sydney/Melbourne

Flexible working arrangements (hybrid, reviewed case-by-case basis).

Roles and Responsibilities

• Client Relationships: Build strong relationships with the client stakeholders in the portfolio and identify & build new relationships in order to drive business growth. Position Infosys as a trusted, easy partner to do business with.
• Proposal Development, Negotiation & Closure- Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different internal stakeholders such as Procurement, Legal and with multiple Service Lines and Infosys units working on the proposal.
• Engage the relevant internal Infosys teams and service lines team to developing solutions.
• Identify the optimal commercial model and perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
• Contracting & MSA – Work with client Procurement team on MSA/contracts to obtain best terms and outcomes for Infosys. Lead contract negotiations for new projects in one’s own portfolio.
• Account Operations - Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction. Responsible & accountable for various operational parameters in own portfolio including Revenue, Revenue at Risk and Accounts Receiveable.
• Risk Management & Governance: Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place.
• Set and manage client expectations ensuring strong client satisfaction.

Required Skills

• Demonstrated experience in a sales/relationship management/account management role along with Tertiary Qualification in IT / Computer Science / related discipline.
• Experience and understanding of engineering, architecture, applications, infrastructure, data, cybersecurity etc ,AI and related technologies
• Sales experience with Health Insurance Payor and Provider (life / general insurance / APRA regulated FS experience) preferred
• Managed, protected, and expanded strategic partnerships generating annual revenue of AUD 70–100 million.
• Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts and working in a Global Delivery Model.
• Ability to work closely with partner organizations and position industry insights as they pertain to client needs & requirements.
• Deeply understand their client’s business challenges and provide thought leadership in addressing these issues.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication and presentation skills
• Commercially savvy/understands contracts, MSAs, Multiple pricing models.

Benefits

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”