Senior M365 Cloud Specialist

Whizdom; Canberra; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Whizdom is seeking a Senior M365 Cloud Specialist to manage the Department’s Microsoft 365 environment, including Teams, SharePoint, Purview and Copilot. You will troubleshoot complex issues, implement governance controls and support service improvements for reliability and security.

The role emphasizes hands-on administration, scripting with PowerShell and producing technical documentation for ongoing operations. Location across several states with hybrid work options is expected.

Qualifications

• Addresses complex Microsoft 365 and SharePoint issues with clear stakeholder guidance.
• Familiarity with ITIL-aligned service management practices.
• Experience delivering or supporting Microsoft 365 services in large organisations.

Responsibilities

• Administering and optimising the Microsoft 365 environment including Teams, SharePoint, Purview and Copilot.
• Investigating, troubleshooting and resolving complex SharePoint and M365 issues.
• Implementing and validating M365 services to meet security and governance requirements.

Skills

Capacity management

ITIL aligned

SharePoint Online

M365 administration

PowerShell

Tools

Microsoft 365 Admin Center

Microsoft Purview

Microsoft Copilot

Job description

Seeking a Senior M365 Cloud Specialist withFamiliarity with ITIL-aligned service management practices

• Administering, supporting and optimising the Department’s Microsoft 365 environment, including Microsoft Teams, SharePoint, Microsoft Purview and Microsoft Copilot;
• Investigating, troubleshooting and resolving complex SharePoint and Microsoft 365 technical issues, providing practical solution options and clear advice to stakeholders;.
• Supporting the implementation, configuration and validation of Microsoft 365 services to meet business, operational, security and governance requirements;.
• Monitoring platform performance, availability, service health and Microsoft 365 change notifications, assessing organisational impact, risks and required actions;.
• Implementing and maintaining Microsoft 365 security, compliance and Microsoft Purview governance controls, including information protection, retention, audit, data loss prevention and reporting capabilities required;.
• Possess proficiency with PowerShell and automation for M365 administration;.
• Developing and maintaining technical documentation, knowledge articles and operational procedures, and ensuring they are stored in the department’s recordkeeping repository;
• Providing technical advice and guidance to project teams, business representatives and support staff;
• Supporting the delivery of new Microsoft 365 capabilities and transitioning services into business-as-usual support;
• Monitoring the Microsoft 365 Message Centre and proactively assessing upcoming changes, feature releases and deprecations to determine organisational impact, risks and required actions;.
• Identifying and implementing service improvements that enhance reliability, security, supportability, operational efficiency and user experience;.
• Performing operational support activities, including incident, problems, change, release and knowledge management, in accordance with departmental processes and service management practices;.
• Contributing to knowledge sharing, capability uplift and continuous improvement activities within the team;
• Liaising with project teams, business stakeholders, vendors, service providers and other ICT teams to support service delivery and project outcomes

The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

• Solution designs and implementation plan for Microsoft 365 services
• Configuration, testing and validation documentation
• Operational procedures and support guides
• Technical training and knowledge transfer materials
• Microsoft 365 knowledge base content, including:
  • Standard operating procedures
  • Support and troubleshooting guides
  • Configuration and administration documentation
  • Service improvement and knowledge articles
• Implementation, migration and transition plans where required
• Status reports, risk assessments and technical recommendations
• Handover documentation to support ongoing operations and service continuity.

Following technical skills will be beneficial:

• Microsoft 365 administration
• SharePoint Online and on-premises administration and governance
• Microsoft Teams configuration, policies and voice
• Microsoft Purview information protection, labels, DLP, retention, audit, insider risk
• Microsoft Copilot enablement, governance and enablement
• Viva (Connections, Learnings, Insights, Engage)
• Power Platform automation
• PowerShell scripting and automation

About the organisation

This role will provide specialised technical skills necessary to support the Department’s Microsoft 365 collaboration platforms and address the growing demand for secure, reliable and modern digital services. The role will administer, support and enhance Microsoft 365, Teams, SharePoint and SharePoint Online services, resolve complex technical issues, and implement service improvements to meet business and operational requirements. The M365 Specialist will be instrumental in maintaining platform stability, supporting project delivery, and ensuring collaboration services continue to meet the needs of business areas, project teams and the Department.

Essential criteria

• Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.
• IT Infrastructure level 4 - Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
• Problem management level 4 - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies.Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes.
• Programming/software development level 3 - Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Monitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues. Collaborates in reviews of work with others as appropriate.
• Systems design level 5 - Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. Reviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and assesses and manages associated risks. Adopts and adapts system design methods, tools and techniques. Contributes to development of system design policies, standards and selection of architecture components.
• Systems installation and removal level 5 - Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.

Desirable criteria

• Familiarity with ITIL-aligned service management practices, including incident, problem, change, release and knowledge management.
• Experience delivering or supporting Microsoft 365 services in a large organisation or similarly regulated environment.
• Experience working with vendors, project teams and business stakeholders to resolve technical dependencies and support reliable service deliver

Contract: Until30 June 2027 with 2 x 12 months extension option

Security Required: NV2 Security Clearance required

Location - QLD, ACT, VIC, NSW, SAand Hybrid

Closing date: Tuesday 20 October 2026