Senior Infrastructure Engineer – M365 | Multiple locations | NV2

Pinaka Technology Solutions Pty Ltd; Australia; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Pinaka Technology Solutions Pty Ltd is seeking a Senior M365/Cloud Specialist Infrastructure Engineer to manage and optimise the Microsoft 365 environment across multiple Australian states. The role requires the ability to obtain Negative Vetting Level 2 security clearance and to operate in a hybrid setup.

Tasks include troubleshooting complex 365 issues, implementing security and governance controls, and developing automation with PowerShell.

Qualifications

• Capacity management level 4 responsibilities and capacity planning.
• IT Infrastructure level 4 responsibilities and maintenance routines.
• Problem management level 4 responsibilities and preventative measures.
• Programming/software development level 3 responsibilities and scripting.
• Systems design level 5 responsibilities and risk assessment.
• Systems installation and removal level 5 responsibilities and leadership for projects.

Responsibilities

• Administering, supporting and optimising the Microsoft 365 environment (Teams, SharePoint, Purview, Copilot).
• Troubleshooting complex SharePoint and 365 issues; provide practical solutions to stakeholders.
• Support configuration and validation of Microsoft 365 services to meet security and governance needs.
• Monitor platform performance, availability and change notifications; assess impact and actions.
• Implement and maintain 365 security, compliance and Purview governance controls; include DLP and auditing.
• Develop and maintain PowerShell scripts for M365 administration.
• Create and maintain technical documentation and operational procedures.
• Provide technical guidance to project teams and business staff.
• Support delivery of new Microsoft 365 capabilities and BAU transition.
• Monitor 365 Message Centre for upcoming changes and impact.
• Identify service improvements to enhance reliability and security.
• Perform incident, problem, change, release, and knowledge management.
• Share knowledge and assist capability uplift within the team.
• Liaise with vendors and ICT teams to support service delivery.

Skills

Capacity management

IT infrastructure

Problem management

Software development

Systems design

Systems installation

Tools

PowerShell

Job description

Senior M365Cloud Specialist Infrastructure Engineer

Must be able to obtain Negative Vetting Level 2 security clearance.

Location: QLD/ACT/VIC/NSW/SA (Hybrid).

RFQ Details

- RFQ ID: LH-08210

- Agency: Department of Home Affairs

- Closing Date: Wednesday, 21 October 2026 • 11:59pm, Canberra time

- Estimated Start Date: Monday, 23 November 2026

- Initial Contract Duration: Contract to 30 June 2027.

- Extension Term: 12 months

- Number of Extensions: 2

- Experience Level: Senior - EL1 equivalent

- Security Clearance: Must be able to obtain Negative Vetting Level 2

- Location of Work: QLD, ACT, VIC, NSW, SA

- Working Arrangements: Hybrid. Flexible working arrangements may be considered, subject to approval per the Department’s operational needs and ICT Contractor Working from Home Guidelines. Contractors must be able to attend an office when required or directed to meet operational, project, security, governance or business needs. Remote work costs (eg travel, accommodation, utilities, equipment) are the contractor’s responsibility.

- Maximum Hours: 40 hours per week

Job Details

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.

Key Duties and Responsibilities

• Administering, supporting and optimising the Department’s Microsoft 365 environment, including Microsoft Teams, SharePoint, Microsoft Purview and Microsoft Copilot;
• Investigating, troubleshooting and resolving complex SharePoint and Microsoft 365 technical issues, providing practical solution options and clear advice to stakeholders;.
• Supporting the implementation, configuration and validation of Microsoft 365 services to meet business, operational, security and governance requirements;.
• Monitoring platform performance, availability, service health and Microsoft 365 change notifications, assessing organisational impact, risks and required actions;.
• Implementing and maintaining Microsoft 365 security, compliance and Microsoft Purview governance controls, including information protection, retention, audit, data loss prevention and reporting capabilities required;.
• Possess proficiency with PowerShell and automation for M365 administration;.
• Developing and maintaining technical documentation, knowledge articles and operational procedures, and ensuring they are stored in the department’s recordkeeping repository;
• Providing technical advice and guidance to project teams, business representatives and support staff;
• Supporting the delivery of new Microsoft 365 capabilities and transitioning services into business-as-usual support;
• Monitoring the Microsoft 365 Message Centre and proactively assessing upcoming changes, feature releases and deprecations to determine organisational impact, risks and required actions;.
• Identifying and implementing service improvements that enhance reliability, security, supportability, operational efficiency and user experience;.
• Performing operational support activities, including incident, problems, change, release and knowledge management, in accordance with departmental processes and service management practices;.
• Contributing to knowledge sharing, capability uplift and continuous improvement activities within the team;
• Liaising with project teams, business stakeholders, vendors, service providers and other ICT teams to support service delivery and project outcomes.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

• Solution designs and implementation plan for Microsoft 365 services
• Configuration, testing and validation documentation
• Operational procedures and support guides
• Technical training and knowledge transfer materials
• Microsoft 365 knowledge base content, including:
• Standard operating procedures
• Support and troubleshooting guides
• Configuration and administration documentation
• Service improvement and knowledge articles
• Implementation, migration and transition plans where required
• Status reports, risk assessments and technical recommendations
• Handover documentation to support ongoing operations and service continuity.

All deliverables performed by the specified personnel must:

• be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and
• meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

Selection Criteria

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential criteria

1. Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.

2. IT Infrastructure level 4 - Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.

3. Problem management level 4 - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes.

4. Programming/software development level 3 - Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Monitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues. Collaborates in reviews of work with others as appropriate.

5. Systems design level 5 - Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. Reviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and assesses and manages associated risks. Adopts and adapts system design methods, tools and techniques. Contributes to development of system design policies, standards and selection of architecture components.

6. Systems installation and removal level 5 - Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.

Desirable criteria

1. Familiarity with ITIL-aligned service management practices, including incident, problem, change, release and knowledge management.

2. Experience delivering or supporting Microsoft 365 services in a large organisation or similarly regulated environment.

3. Experience working with vendors, project teams and business stakeholders to resolve technical dependencies and support reliable service delivery.