Retail Sales Associate – Milano Duomo, Customer Experience

Percassi; Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Benefits package

Descripción de la vacante

Montblanc Chadstone Boutique in Melbourne is seeking a Senior Sales Associate to drive exceptional client experiences and lead by example on the shop floor.

You will build a personal client portfolio, deliver strong sales performance, and uphold Montblanc's standards in grooming, presentation and service. The role offers a full-time, on-site position at a flagship location with opportunities for growth within luxury retail.

Formación

• A genuine passion for luxury retail and the Montblanc brand.
• Exceptional communication and interpersonal skills, with a natural ability to build rapport with clients.
• Proven track record in delivering outstanding customer service and achieving sales targets.
• A proactive, results‑oriented mindset with a strong team spirit.
• Impeccable presentation and professional demeanor.

Responsabilidades

• Build, maintain and proactively develop a personal portfolio of clients using Clienteling and CRM tools.
• Actively drive sales performance to achieve individual targets and Boutique objectives.
• Deliver an exceptional client experience through Montblanc Retail Signature protocols.
• Identify sales and Clienteling opportunities, including events and VIP consultations.
• Drive new client acquisition and long-term client development through networking and activations.
• Maintain high standards of CRM data capture and client follow-up.
• Coach Sales Associates through day-to-day coaching and knowledge sharing.
• Support Boutique Manager in maintaining floor leadership during peak trade and events.
• Lead by example across sales performance, client experience and presentation.

Conocimientos

Luxury retail

Communication skills

Sales targets

Team player

Professional demeanor

Herramientas

CRM tools

Descripción del empleo

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

MONTBLANC – CHADSTONE GROUP ASSESSMENT

This is your moment to Leave Your Mark – express your interest by applying now to be invited to our exclusive Boutique Group Assessment Day, where you will have the opportunity to showcase your talent, meet some of our incredible team and discover the esteemed world of Montblanc.

Are you passionate about luxury, craftsmanship, and delivering unparalleled client experiences? Do you dream of being part of a prestigious brand known for its iconic writing instruments, exquisite timepieces, and fine leather goods?

This is your chance to elevate your career within a renowned luxury environment at our magnificent new boutique in Chadstone!

We are seeking exceptional talent to join us as Sales Associates in a Full-Time capacity, contributing to the continued success and elevated experience our clients expect.

What We Are Looking For:

• A genuine passion for luxury retail and the Montblanc brand.
• Exceptional communication and interpersonal skills, with a natural ability to build rapport with clients.
• A proven track record in delivering outstanding customer service and achieving sales targets.
• A proactive, results‑oriented mindset with a strong team spirit.
• Impeccable presentation and professional demeanor.

What to Expect at Our Group Assessment Day:

This immersive day will provide you with insights into Montblanc's heritage, values, and the exceptional client experience we offer at our boutique.

You will participate in:

• Interactive Group Activities: Demonstrate your teamwork, client engagement skills, and problem‑solving abilities.
• Individual Interviews: Share your experience, passion for luxury, and career aspirations with our hiring managers.
• Brand Presentation: Learn more about Montblanc's exquisite collections, brand philosophy, and our commitment to craftsmanship.
• Networking Opportunities: Meet potential colleagues and leaders from the Montblanc team.

Why Join Montblanc?

As part of the Richemont Group, Montblanc offers a dynamic and supportive work environment where talent is nurtured and excellence is celebrated. You will benefit from:

• Working with an iconic global luxury brand in an established flagship location.
• Opportunities for professional growth and development within the luxury sector.
• A competitive compensation and benefits package.
• Being part of a passionate and dedicated team committed to delivering unparalleled service.

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

We are inviting dynamic individuals who wish to be a part of our brand growth to come and join us now. Your career will begin in our newly refreshed Chadstone Boutique, where you will be immersed into the world of Montblanc and learn our vast range of product categories and heritage. We will support and coach you to be able to deliver world‑class clientelling at one of the largest luxury shopping centres in Australia.

Role Overview

As a Senior Sales Associate, you will play a key senior role within the Boutique, combining strong individual sales performance and client development with leadership by example to support Boutique performance, exceptional client experience and consistently high standards. You will be a visible and positive influence on the sales floor, setting the benchmark through your attitude, behaviours, energy, professionalism and execution of the Montblanc Retail Signature.

Key Responsibilities

• Build, maintain and proactively develop a personal portfolio of clients, using Clienteling and CRM tools to understand preferences, purchase history and opportunities for relevant follow‑up, outreach and invitations.
• Actively drive sales performance to achieve individual sales targets while contributing to Boutique sales objectives, category priorities and set KPIs.
• Deliver an exceptional and consistent client experience through the sound execution of Montblanc Retail Signature protocols and Maison service standards.
• Identify sales and Clienteling opportunities, including targeted outreach, Boutique activations, events, referrals and VIP consultations.
• Drive new client acquisition and long‑term client development through networking, referrals, Boutique activations and strong conversion of walk‑in clients.
• Maintain high standards of CRM data capture, client follow‑up and contact quality to support retention, reactivation and continued client engagement.
• Take ownership of personal sales performance and contribute to achievement of Boutique sales targets, category objectives and key performance indicators.
• Support the boutique team in delivering superior after‑sales service, including care, repairs, personalisation and special orders.
• Act as a senior role model within the Boutique, consistently demonstrating expected standards of attitude, behaviours, professionalism.
• Coach Sales Associates through day‑to‑day coaching, knowledge sharing and constructive feedback.
• Support the Boutique Manager and Supervisor in maintaining strong floor leadership during peak trade, VIP and corporate visits, Boutique events and other key business moments.
• Lead by example across sales performance, client experience, clienteling, grooming, punctuality, teamwork and Boutique presentation.
• Contribute to a positive, high‑performing boutique culture through teamwork, optimism, accountability and respect.
• Assist with day‑to‑day boutique operations, including opening/closing procedures, cash handling, reconciliation and POS procedures.
• Execute inventory management, stocktakes and investigations to support accurate inventory and loss prevention.
• Ensure boutique presentation aligns with Montblanc Visual Merchandising guidelines and support replenishment, maintenance and seasonal changes.

How Will You Experience Success With Us

With an impressive development plan in place for the sales team joining us on this journey, we are looking for candidates who possess a hunger to learn, strong retail experience, a solid understanding of clienteling and an interest in writing instruments, leathergoods and timepieces.

HOW WE KEEP YOU SMILING

As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1. 1st Stage – After your application has been selected, our recruitment team will reach out to you for an introductory call.
2. 2nd Stage – Interview with the Boutique Manager.
3. 3rd Stage – Interview with the Brand Director for Montblanc & HR.

Additional Requirements

• Participate actively in boutique meetings and briefings, providing updates, feedback and ideas that support performance, team engagement and continuous improvement.
• Maintain regular and transparent dialogue with the Boutique Manager and Supervisor, immediately raising issues relating to business processes, standards or compliance obligations.

Grooming

• To be presentable and well‑groomed at all times. To ensure uniform guidelines set forth by Brand are strictly adhered to. To adopt proper etiquette on the sales floor.

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.