Canberra ITSM Delivery Leader for Government

Singtel Group; Canberra; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements (3 days/

Remote or home work 2 days

Parental leave up to 16 weeks

Optus U micro-credentials

Employee discounts and retail partner

Wellbeing support 24/7

Job summary

Optus is seeking a Senior Client Delivery Manager to lead end-to-end delivery of managed ITSM services for a Federal Government client. You will be the primary service delivery lead, ensuring SLAs are met, incidents are managed, and continuous service improvements are delivered, while maintaining financial accountability.

The role is Canberra-based with a requirement for Federal Government Baseline Security Clearance or the ability to obtain one.

Qualifications

• Federal Government Baseline Security Clearance, or the ability to obtain and maintain one.
• 10+ years' experience within the ICT industry, including delivering managed services and operational outcomes in complex environments.
• Proven ITSM expertise with strong ITIL knowledge and SLAs/KPIs.
• Led cross-functional/matrixed teams and influenced stakeholders.
• Strong commercial and financial acumen with budgets, vendor performance and optimisation.
• Exceptional stakeholder management and communication across organisational levels.
• Experience with managed services environments and complex customer relationships.

Responsibilities

• Lead operational delivery of contracted ITSM services and ensure service levels and commercial commitments are met.
• Build and maintain relationships with client stakeholders as trusted advisor and escalation point.
• Oversee major incidents, problem management, service transitions, and change activities to minimise risk.
• Drive continuous service improvement to enhance performance and reduce costs.
• Collaborate with internal teams, partners and suppliers for seamless service delivery.
• Identify growth opportunities and support account teams to achieve long-term success.

Skills

ITSM

ITIL

Stakeholder mgmt

Team leadership

Incident management

Tools

ServiceNow

Job description

Optus is seeking a Senior Client Delivery Manager to lead end-to-end delivery of managed ITSM services for a Federal Government client. You will be the primary service delivery lead, ensuring SLAs are met, incidents are managed, and continuous service improvements are delivered, while maintaining financial accountability.

The role is Canberra-based with a requirement for Federal Government Baseline Security Clearance or the ability to obtain one.