Senior IT Support Officer

Carbiz Replacement Cars; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Head Office near Mascot Station

Monthly team lunches

Employee Wellbeing Program

Study Assist Program

Exclusive discounts

Job summary

Carbiz Replacement Cars is seeking a Senior IT Support Officer to join our Mascot-based IT team. You will provide hands-on technical support, manage Microsoft 365, and oversee hardware, software, and security across the environment.

You’ll own incidents from start to finish, handle onboarding/offboarding, and work with internal staff and external providers to improve reliability and the user experience.

Qualifications

• Proven experience in a dedicated IT support, service desk, or systems administration role (essential).
• Microsoft certifications or ITIL (desirable).
• Strong hands-on experience with Microsoft 365 and Hexnode or similar MDM platforms (essential).
• Experience independently troubleshooting and resolving complex IT issues.
• Experience supporting Windows environments, hardware, software, and business applications.
• Experience managing user onboarding, access provisioning, and secure offboarding.
• Strong understanding of networking fundamentals (DNS, DHCP, Wi-Fi).
• Experience with Google Suite and security tools is a plus.

Responsibilities

• Provide hands-on IT support across hardware, software, OS, and connectivity.
• Take ownership of incidents and requests through to resolution.
• Manage end-to-end user lifecycle including onboarding and offboarding.
• Administer and support Microsoft 365 and IAM services.
• Configure, deploy, and maintain laptops, desktops, and mobile devices.
• Diagnose and resolve network and connectivity issues.
• Manage IT assets, including inventory and warranties.
• Collaborate with vendors and external IT providers.
• Maintain accurate IT documentation and support tickets.
• Contribute to system improvements and security initiatives.

Skills

IT Support

Troubleshooting

Documentation

Autonomy

Communication

Education

Microsoft Certifications

ITIL Certification

Tools

Microsoft 365

Hexnode

MDM Platforms

OnePassword

OpenPath

Exclaimer

SentinelOne

Backblaze

Job description

About The Role:

Carbiz is looking for a Senior IT Support Officer to join our growing IT team based in Mascot. In this role, you'll provide hands‑on technical support across Carbiz's technology environment, helping our people stay connected, productive, and supported.

You’ll take ownership of IT issues from troubleshooting through to resolution, while managing user accounts, Microsoft 365, hardware/software, system access, devices, and day‑to‑day IT operations. Working closely with employees, senior leaders, and external IT providers, you’ll also play an important role in improving the reliability, security, and overall technology experience across Carbiz.

This is a great opportunity for an experienced IT support professional who enjoys solving problems, working autonomously, and making a direct impact on the business.

Why You’ll Love Working Here:

• Be a key part of Carbiz's growing IT function.
• Work across a broad range of technology, systems, hardware, and applications.
• Take ownership of technical issues and see them through to resolution.
• Work closely with senior leaders and teams across the business.
• Gain exposure to Microsoft 365, identity and access management, MDM, networking, and IT security.
• Work alongside external IT vendors and technology partners.
• Help identify and implement improvements that make a real difference to employees.

Key Duties & Responsibilities:

Reporting to the Chief Financial Officer, you’ll provide day‑to‑day IT support across Carbiz and work closely with employees, senior leaders, vendors, and technology providers.

You will:

• Provide hands‑on technical support across hardware, software, applications, operating systems, connectivity, and other IT‑related issues.
• Take ownership of incidents and support requests through to resolution.
• Manage the end‑to‑end user lifecycle, including onboarding, account creation, access provisioning, hardware allocation, system changes, and secure offboarding.
• Administer and support Microsoft 365 and associated identity and access management services.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, and other IT equipment across Windows environments.
• Diagnose and resolve network and connectivity issues, including Wi‑Fi, DNS, DHCP, printers, and other network‑connected devices.
• Manage IT assets, including hardware allocation, inventory, warranties, and equipment lifecycle information.
• Work with internal stakeholders and external IT vendors to resolve complex technical issues.
• Maintain accurate IT documentation, asset records, system information, and support tickets.
• Identify recurring issues and contribute to root‑cause analysis, system improvements, security initiatives, and proactive maintenance.

About You:

You’ll ideally have:

• Proven experience in a dedicated IT support, service desk, or systems administration role (essential).
• Relevant IT qualifications or certifications such as Microsoft certifications or ITIL (desirable but not essential).
• Strong hands‑on experience with Microsoft 365 and Hexnode or similar MDM platforms (essential).
• Demonstrated experience independently troubleshooting and resolving complex IT issues.
• Experience supporting Windows environments, hardware, software, and business applications.
• Experience managing user onboarding, access provisioning, and secure offboarding.
• Strong understanding of networking fundamentals, including DNS, DHCP, Wi‑Fi, and general network troubleshooting
• Experience with Google Suite, OnePassword, OpenPath, Exclaimer, SentinelOne, or Backblaze (desirable but not essential).
• Strong problem‑solving and analytical skills
• Highly organised with strong documentation and administrative skills
• Able to explain technical issues clearly to non‑technical users
• Comfortable working autonomously and managing competing priorities‑li>
• Experience working with third‑party IT providers, software vendors, and telecommunications providers.

Perks & Benefits:

• Head Office Location - Less than a 10-minute walk from Mascot Station
• Team Celebrations - Monthly lunches, birthday celebrations, and festive events
• Employee Wellbeing Program - 24/7 support and wellbeing resources through Sonder
• Study Assist Program - Support for your ongoing education and development
• Exclusive Discounts - Access special offers through SWAG/Employment Hero and Flare

About Us:

Carbiz is proud to be a HRD 5-star employer of choice - 2025. We're more than just an award‑winning vehicle replacement provider. We're committed to keeping our customers' lives moving when their car can't, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected. With over 13,000 5-star reviews and multiple industry accolades, including Business Concept's 'Automotive Awards 2022, 2023, 2024', 'Australia's Best Accident Replacement Service' for three consecutive years from ProductReview.com.au and more, we've earned a trusted reputation for delivering reliable like‑for‑like vehicles when they're needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life's unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team‑first culture with unlimited opportunity for growth, living by our company values in everything we do:

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward their performance.