Senior IT Support Specialist – Biotech Lab

BioAgilytix; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

360biolabs, part of BioAgilytix, seeks an IT support professional to maintain hardware/software, manage incidents, and support Microsoft and scientific software in a regulated environment. You will help setup workstations, coordinate with vendors, and contribute to IT SOPs while collaborating across business groups.

The role requires a IT degree or equivalent, strong problem-solving abilities, and a proactive, detail-oriented mindset.

Qualifications

• Degree in IT or equivalent plus relevant experience (Essential).
• High degree of self-motivation with the ability to work independently and to effectively manage and prioritise work (Essential).
• Eagerness to learn, be pro-active and willing to share knowledge (Essential).
• Strong analytical and problem solving skills; ability to perform root cause analysis (Essential).
• Approachable individual that is dedicated to providing friendly support, as well as willing to go the extra mile (Essential).
• Excellent administrative and organisational skills (Essential).
• Ability to work effectively as part of a multi-disciplinary team (Essential).
• Excellent analytical, interpersonal, verbal and written communication skills (Essential).
• High level of attention to detail (Essential).
• Understanding of networking and server administration, and virtualization and backup methodologies (Desirable).
• Experience working in a Scientific Environment (Pharma/Biotech) (Desirable).
• Experience working with Office 365 Admin Console and Azure AD (Desirable).

Responsibilities

• Provide IT support adhering to industry best practice and regulatory guidelines.
• Assist in setting up workstations (laptops, desktops, docks and monitors)
• Install and manage hardware/software; liaise with vendors to resolve issues
• Manage incidents and user requests with proactive communication
• Support Microsoft products (Windows, Office, Servers, Teams) and scientific software
• Build/deploy laptops per SOE and manage hardware/software inventory
• Assist with system upgrades, configuration and integration
• Document IT processes and SOPs; maintain continuity and inventory records
• Ensure compliance with SOPs and guidelines; participate in continuous improvement
• Collaborate in a cross-functional matrix environment

Skills

Self-motivation

Problem solving

Teamwork

Organisational skills

Communication

Attention to detail

Education

Degree in IT or equivalent

Tools

Office 365 Admin Console

Azure AD

Job description

360biolabs, part of BioAgilytix, seeks an IT support professional to maintain hardware/software, manage incidents, and support Microsoft and scientific software in a regulated environment. You will help setup workstations, coordinate with vendors, and contribute to IT SOPs while collaborating across business groups.

The role requires a IT degree or equivalent, strong problem-solving abilities, and a proactive, detail-oriented mindset.