IT Support Analyst

Beeline Medicines; Town of Cambridge; Presencial; AUD 111 000 - 144 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Paid time off

Hybrid schedule

Resumo da oferta

Beeline Medicines seeks an IT Support Analyst to provide on-site desktop and end-user support, handling hardware, software, and network issues for office staff while assisting executive meetings and live events. The role emphasizes strong customer service, solid technical fundamentals, and the ability to support high-visibility events under guidance from senior staff.

This fully on-site position requires full-time attendance from Beeline Medicines' office, with occasional after-hours support for

Qualificações

• Bachelor's degree in IT or related discipline or equivalent industry experience.
• 3+ years of hands-on IT support, desktop and end-user troubleshooting.
• Experience with Microsoft 365 apps and basic administration; Entra ID/Intune preferred.

Responsabilidades

• Provide first- and some second-level IT support for office-based staff; troubleshoot hardware, software, network, and M365 issues.
• Assist senior IT staff with executive technology setup and events; support board meetings and town halls.
• Set up and maintain conference room tech, Teams Rooms, displays, cameras, and wireless presentation devices.

Conhecimentos

Desktop support

End-user troubleshooting

Customer service

Ticketing systems

Formação académica

Bachelor's degree in Information Technology / Computer Science

Ferramentas

Microsoft 365

Entra ID

Intune

ServiceNow / Jira Service Management

Teams Rooms

Descrição da oferta de emprego

About Beeline Medicines:

Beeline Medicines is a clinical‑stage biotechnology company focused on developing and delivering category-leading precision therapies to transform the lives of people living with autoimmune and inflammatory diseases. With a portfolio of potential best‑in‑class and first‑in‑disease therapeutic candidates that directly target key pathways governing dysregulated immunological and inflammatory responses, the Company is developing medicines that have the opportunity to provide durable, life‑changing impact. Led by an established executive team and backed by world‑class life science investors, each day Beeline Medicines is determined to bring the scientific rigor and operational excellence to get to what matters for patients – realizing a world where people with immune‑mediated diseases can live life fully.

Job Summary:

The IT Support Analyst is an on‑site technology resource for the assigned office, delivering reliable day‑to‑day desktop and end user support and assisting with executive technology, conference room systems, and live event production. Reporting to the Senior Manager, IT End User Services, this role troubleshoots hardware, software, network, and M365 issues for office‑based employees while working alongside senior team members to support executive‑facing meetings and events. This is a fully on‑site, hands‑on role for a developing IT professional with strong customer service skills, solid technical fundamentals, and the composure to support high‑visibility events with guidance from senior staff.

Work Arrangement & Location:

Onsite - This position is fully on‑site and requires the incumbent to work from Beeline Medicines' office on a full‑time basis (Monday through Friday). Regular, in‑person attendance is an essential function of this role.

Essential Duties and Responsibilities:

• Desktop and End User Support: Provide first‑level and select second‑level IT support for office‑based employees, including troubleshooting and configuring hardware, software, network connectivity, printing, and M365 application issues. Resolve tickets within established SLAs, escalated issues that exceed scope to the Senior IT Support Analyst, Senior Manager, or MSP service desk, and document all support activity in the ITSM ticketing system.
• Executive Technology Support: Assist the Senior IT Support Analyst in providing priority support to C‑suite executives and visiting board members, including workstation setup, device configuration, and pre‑meeting technology checks. Serve as backup on‑site technology contact for executive requests as directed.
• Event Technology and AV Support: Assist with setup, operation, and breakdown of AV equipment for board presentations, analyst meetings, investor events, and company town halls. Participate in rehearsals, monitor live feeds, and troubleshoot common issues in real time under the direction of senior team members.
• Conference Room and Office Technology: Perform routine checks and preventive maintenance on conference room technology, including Teams Rooms systems, displays, cameras, microphones, and wireless presentation devices. Set up temporary meeting spaces and support guest Wi‑Fi access, loaner devices, and visitor connectivity.
• Endpoint Deployment and Lifecycle Management: Image, configure, and deploy laptops, desktops, and peripherals using standard build processes. Coordinate hardware delivery to end users, maintain accurate inventory records for endpoints and loaner devices, and manage office hardware and supplies.
• Identity and Access Management Support: Support account provisioning, password resets, MFA troubleshooting, group membership updates, and access requests following established procedures.
• Perform other duties and responsibilities as assigned

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent years of industry experience.
• 3 years of hands‑on IT support experience, including desktop support and end‑user troubleshooting.
• Experience with Microsoft 365 applications and basic administration, including account management; exposure to Entra ID and Intune preferred.
• Experience with an ITSM ticketing system (ServiceNow, Jira Service Management, or equivalent).
• Exposure to conference room systems, video conferencing, or live event/AV support preferred.
• Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, with user‑level troubleshooting and account management.
• Working knowledge of conference room technology and video conferencing, including Teams Rooms; AV and webcasting experience a plus.
• Basic networking: Wi‑Fi troubleshooting, printer connectivity, VPN, and DNS resolution.
• Experience in a life sciences, biotech, or pharmaceutical company is a plus.
• Professional, service‑oriented presence when working with executives, board members, and external guests.
• Takes ownership of assigned tasks and seeks guidance appropriately from senior team members.
• Reliable follow‑through: completes assigned work on time without needing reminders.
• Clear documentation habits: writes accurate ticket notes and follows established procedures
• Schedule: Standard business hours, with occasional evening, weekend, or on‑call availability required to support events, system maintenance, upgrades, or urgent issues outside normal hours.

Physical Requirements of Position:

• Physical demands: Frequent use of a computer keyboard and monitor for extended periods; occasional lifting of computer equipment, monitors, or peripherals (up to 25–50 lbs); ability to bend, kneel, or reach to install or troubleshoot hardware under desks or in server racks.
• Travel: Minimal to occasional travel may be required between office locations or to support remote sites/end users as needed.

Salary Range:

The expected salary range for this position varies by location and will be communicated based on the country or region in which the selected candidate is hired. Actual pay will be determined based on experience, qualifications, location, and other job‑related factors permitted by applicable local law. A discretionary annual bonus and long‑term incentive award (e.g., equity) may be available based on individual and Company performance.

$77,000 — $100,000 USD

Benefits:

We offer a comprehensive benefits package tailored to the country and region in which you are hired, in compliance with local laws and practices. Benefits may include, but are not limited to:

• Competitive health and wellness coverage (structure and premiums vary by country)
• Paid time off, public holidays, and additional leave entitlements in accordance with local requirements
• Flexible work arrangements / hybrid schedule

Benefits vary by location and are subject to eligibility requirements, local regulations, and plan terms. Specific benefit details applicable to your country or region will be provided during the offer process.

Equal Employment Opportunity:

Beeline Medicines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation:

If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail] to request an accommodation. We are committed to providing equal access to all candidates.

Privacy:

Upon submission of this form I understand that Beeline Medicines is based in the United States and personal data submitted in the form will be transferred and accessed in the U.S., Information about Beeline Medicines privacy practices can be found at Privacy Policy - Beeline Medicines