Senior IT Support Lead — Broadcast IT & Infrastructure
Gravity Media (Australia) Pty Ltd
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Job summary
Gravity Media (Australia) Pty Ltd is seeking a Senior IT Support Lead to drive day-to-day IT services across our Australian operations. You will lead the desktop support team, manage 3rd line escalations, and coordinate network, server and cloud services to support broadcast delivery.
The role requires strong hands-on experience with Microsoft 365, Entra ID, VMware and enterprise security, working closely with Group IT to align with global standards.
Qualifications
- Significant experience in senior IT support, infrastructure engineering or 3rd line roles.
- Experience leading or coordinating an IT support or desktop team.
- Strong enterprise networking knowledge: routing, switching, VLANs, wireless, VPNs, DNS, DHCP.
Responsibilities
- Lead day-to-day IT operations across Gravity Media Australia, ensuring reliable, secure services.
- Coach and develop the desktop support team and manage escalations.
- Own 3rd line for complex incidents with root-cause analysis and resolution.
- Manage Australian network infrastructure including Meraki, Fortinet, VPNs and segmentation.
- Administer VMware environments and Windows/Linux infrastructure.
- Oversee Microsoft 365, Entra ID, Intune/Autopilot and governance.
Skills
Tools
Job description
Gravity Media (Australia) Pty Ltd is seeking a Senior IT Support Lead to drive day-to-day IT services across our Australian operations. You will lead the desktop support team, manage 3rd line escalations, and coordinate network, server and cloud services to support broadcast delivery.
The role requires strong hands-on experience with Microsoft 365, Entra ID, VMware and enterprise security, working closely with Group IT to align with global standards.
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