Senior IT Service Engineer / Systems Administrator

EHW Technology; Mackay Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

EHW Technology in Mackay, QLD, is seeking an experienced Senior IT Service Engineer / Systems Administrator to design, implement, support, and improve client environments across servers, networks, and cloud platforms.

You will lead projects, mentor junior technicians, manage escalations, and ensure secure, resilient infrastructure while engaging with business owners and stakeholders locally. This is a hands-on, on-site role in Mackay.

Qualifications

• 5+ years in a senior IT role such as Systems Administrator or Infrastructure Engineer.
• Proven experience managing Windows Server environments.
• Strong Microsoft 365, Azure, Exchange and Intune administration skills.
• Advanced networking knowledge including VLANs and routing.
• Experience designing, deploying and maintaining critical infra solutions.
• Good cybersecurity, backup/recovery and resilience practices.
• Project management experience and ability to lead migrations and deployments.
• Excellent troubleshooting and client relationship skills.
• Ability to mentor juniors and work with business stakeholders.
• Valid Australian driver’s licence and full working rights in Australia.

Responsibilities

• Design, implement and support complex client environments across servers, networks and cloud platforms.
• Lead technical projects and coordinate migrations, upgrades and deployments.
• Provide advanced troubleshooting, escalation support and documentation.
• Mentor junior technicians and engage with business owners and stakeholders.

Skills

5+ years experience

MS Windows Server

MS 365/Azure/Exchange/Intune

Networking VLAN/Routing

Project leadership

Mentoring junior staff

Communication with stakeholders

Driver's Licence (Australia)

Australian working rights

Tools

Windows Server

Microsoft 365

Azure

Exchange

Intune

Hyper-V

VMware

Sophos

Job description

EHW Technology is seeking an experienced and technically skilled Senior IT Service Engineer / Systems Administrator to join our team in Mackay.

As a senior member of our technical team, you will play a key role in designing, implementing, supporting, and improving complex client environments across a broad range of technologies. You'll work closely with clients, lead technical projects, provide advanced troubleshooting and escalation support, and help shape technology solutions that deliver real business outcomes.

Reporting to the Operations Manager, you will be responsible for maintaining, securing, and optimising client infrastructure, including servers, networks, cloud platforms, Microsoft 365 environments, and business-critical systems. This hands‑on role offers the opportunity to lead technical initiatives, mentor junior team members, and contribute to the ongoing growth and development of our managed services offering.

To be Successful in this Role, You Will Have:

• A minimum of 5 years' experience in a Systems Administrator, Systems Engineer, Infrastructure Engineer, or similar senior technical role.

• Proven experience supporting and administering Microsoft Windows Server environments.

• Strong Microsoft 365, Azure, Exchange and Intune administration skills.

• Advanced knowledge of networking technologies, including VLAN/routing.

• Experience designing, deploying, and maintaining business‑critical infrastructure solutions.

• Strong understanding of cybersecurity best practices, backup and disaster recovery solutions, and infrastructure resilience.

• Experience managing technical projects, migrations, upgrades, and infrastructure deployments.

• Excellent troubleshooting, analytical, and problem‑solving skills.

• Strong communication and customer relationship management abilities, with the confidence to engage directly with business owners, managers, and stakeholders.

• The ability to mentor and support junior technicians while contributing positively to a collaborative team environment.

• A current Australian Driver's Licence.

• Full Australian working rights.

Highly Regarded

• Microsoft, Sophos, HP, HyperV & VMWare, or other relevant industry certifications.

• Experience working within a Managed Services Provider (MSP) environment.

• Experience with VoIP, business telecommunications systems, and cloud communications platforms.

• Experience developing technical documentation, standards, and operational procedures.

Mackay-Based Position

This position is based in Mackay, Queensland and requires attendance at our office and customer sites throughout the region. As this is a hands‑on role involving client engagement, project delivery, and collaboration with the wider team, remote or work‑from‑home arrangements are not available for this position.