Senior IT Service Delivery Leader — Governance & ITIL

Aurec; Canberra; On-site; AUD 150,000 - 210,000; Full time

Job summary

Aurec invites an experienced IT Operations leader to direct governance, resilience and service excellence for enterprise platforms in a Federal Government setting. You will champion automation, predictive analytics and matured ITIL practices to uplift capability and foster a high-performance service culture.

You will oversee end-to-end delivery, embed ITIL processes, and act as the senior escalation authority during disruptions, driving RCA and preventative risk measures while coordinating with

Qualifications

• Deep expertise in ITIL and service-management
• Experience leading enterprise IT operations and vendor ecosystems
• Strong stakeholder management and executive communication

Responsibilities

• Oversee end-to-end operational delivery of mission-critical technology services
• Embed ITIL-aligned processes across Incident, Major Incident, Problem, Change Enablement, Asset and CMDB
• Act as senior escalation authority during disruptions and drive RCA and remediation
• Manage vendors, KPIs, milestones, and SLAs with external partners
• Design dashboards and metrics for leadership visibility
• Coach and develop operations teams and promote continuous improvement

Skills

ITIL frameworks

ServiceNow ITSM/CMDB/ITAM/Performance-

Microsoft 365

Azure

Intune

Tools

ServiceNow

Microsoft 365

Azure

Intune

Job description

Aurec invites an experienced IT Operations leader to direct governance, resilience and service excellence for enterprise platforms in a Federal Government setting. You will champion automation, predictive analytics and matured ITIL practices to uplift capability and foster a high-performance service culture.

You will oversee end-to-end delivery, embed ITIL processes, and act as the senior escalation authority during disruptions, driving RCA and preventative risk measures while coordinating with