Senior Implementation Consultant II

Flywire; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan

Well-being programs

Job summary

Flywire is looking for an experienced Implementation Consultant to join our team in Adelaide, Australia. You will be the subject-matter expert in implementing student receivable and eCommerce solutions while ensuring a top-notch customer experience.

Required experience includes over 6 years in higher education with a focus on student finance, strong communication skills, and expertise in ERP systems. Our compensation package includes competitive salary, stock options, and wellness programs.

Qualifications

• Strong client-facing and internal communication skills.
• Experience with student financial services.
• Understanding of payment processing industry.

Responsibilities

• Work collaboratively with teams worldwide to implement solutions.
• Provide product best practices and onsite support.
• Conduct training sessions for client super users.

Skills

Client-facing communication

Implementation and configuration of payment software

Training end users

Knowledge of higher education ERPs

Education

6+ years experience in higher education

Tools

JIRA

Google Suite

Zendesk

Job description

Flywire is seeking an experienced, self‑motivated Implementation Consultant to join our dynamic and growing global team. The Implementation Consultant will act as the subject‑matter expert for the product area(s) they focus on. If you have experience in student financial services, change management within higher education, experience with SaaS‑based integrations, and want to launch your career in the exciting world of FinTech, this is the role for you.

Key Responsibilities

• Work collaboratively with teams and customers worldwide to implement student receivable and eCommerce solutions offered by Flywire.
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process/change management expertise when transitioning to our baseline product offering.
• Develop and maintain complex product documentation in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales.
• Conduct remote and in‑person training and/or testing sessions for client super users and adopters of our enterprise software suite.
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders.
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants.
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures.
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer‑success metrics necessary for meeting our team goals and objectives.
• Help contribute to an innovative culture and customer experience every day.

Qualifications

• 6+ years experience in higher education (student finance preferred).
• Knowledge of higher education ERPs such as Oracle, Banner, Colleague, Unit4, SAP, and Workday.
• Excellent client‑facing and internal communication skills (written and oral).
• Knowledge of implementing and configuring payment software preferred.
• Experience training software end users for both functional and technical‑minded customers.
• Understanding of the broader payment processing industry.
• Ability to travel up to 15% to client sites and for internal meetings.

Technologies We Use

• Apple (Computers), Smartsheets, JIRA, Sumologic, Google Suite, Box, and Zendesk.

What We Offer

• Competitive compensation.
• Employee Stock Purchase Plan (ESPP).
• Flying Start – our immersive Global Induction Program (meet our Execs & Global Teams).
• Work with brilliant people that will keep you on your toes, and learn more about their journeys by checking out #InsideFlywire on social media.
• Dynamic & global team (we have been collaborating virtually for years!).
• Well‑being programs (mental health, wellness, yoga/pilates/HIIT classes) with Global FlyMates.
• Be a meaningful part of our success – every FlyMate makes an impact.
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days.
• Great talent & development programs (Managers Taking Flight – for new or aspiring managers!).

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go‑to” person for any questions.

Flywire is an equal‑opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.