Senior ICT Technician

TEC Partnership; Shire Of Beverley; On-site; AUD 61,000 - 91,000; Full time

Benefits offered by this job

Pension Membership

Christmas Closure Days

Sick pay scheme

Maternity/Adoption pay

Life Assurance

24-hour Helpline

Cycle to Work

Saving Schemes

Health Plan

Dental Plan

Staff discounts

Job summary

TEC Partnership in Beverley is seeking a Senior ICT Technician to lead the day-to-day delivery of ICT services across campuses. You will supervise a team of ICT technicians, provide advanced second- and third-line support, and occasionally travel between sites to ensure high‑quality, secure services.

You will manage the ICT helpdesk, maintain systems, networks, devices and user access in line with cyber security and safeguarding requirements, and support digital learning technologies and AV

Qualifications

• Level 3 or higher qualification in ICT or a related technical discipline (or equivalent professional experience).
• GCSE/Level 2 English and Maths.
• Certifications such as CompTIA A+/Network+, Microsoft 365, ITIL Foundation, or similar.
• A full UK driving license and willingness to travel between sites.
• Significant ICT technical support experience in a structured environment with Windows, M365, networking, cyber security, and AV/digital learning technologies.

Responsibilities

• Lead day-to-day delivery of ICT services and oversee the ICT helpdesk.
• Line-manage ICT technicians and provide advanced second/third-line support.
• Travel between campuses to ensure high-quality, secure ICT services.
• Contribute to ICT projects and service improvements across the federation.
• Maintain systems, networks, devices and user access with safeguarding and data protection in mind.

Job description

TEC Partnership is made up of four colleges, two training providers, a 14-16 provision and a nursery, stretching from Scarborough to Skegness with a Nottingham based campus also.

At TEC Partnership we offer high‑quality education, innovative training, and life‑changing opportunities to thousands of learners each year. Our teams are passionate about making a real difference and now, we’re looking for someone who shares that commitment to join us in the role of Senior ICT Technician.

About the role

Based at our campus at Beverley, we are seeking an experienced and proactive Senior ICT Technician to lead the day‑to‑day delivery of ICT services. On occasion, there will be a requirement to travel between other colleges. This role provides advanced second‑ and third‑line technical support, acts as the senior escalation point for complex issues, and line manages a team of ICT technicians to ensure high‑quality, reliable, and secure services.

You will oversee the ICT helpdesk, maintain systems, networks, devices, and user access in line with cyber security, data protection, and safeguarding requirements, and support digital learning technologies and AV systems within teaching spaces.

Working closely with the IT Manager, you will contribute to ICT projects, service improvements, and the ongoing development and resilience of technology that supports teaching, learning, and business operations.

About the person

The ideal candidate will be customer‑focused, technically strong, and committed to continuous improvement and professional development. They must also have the following qualifications:

Level 3 or higher qualification in ICT or a related technical discipline (or equivalent professional experience).

GCSE/Level 2 English and Maths,

Relevant certifications such as CompTIA A+/Network+, Microsoft 365, ITIL Foundation, or similar.

A full UK driving license and willingness to travel between sites are required.

They will bring significant experience delivering ICT technical support in a structured environment, with strong knowledge of Windows operating systems, Microsoft 365 administration, networking, cybersecurity principles, and digital learning and AV technologies.

Demonstrable experience of resolving complex ICT issues, working to service levels, contributing to ICT projects, and supervising or mentoring technical staff is essential, ideally within an education or public‑sector setting.

This role requires excellent problem‑solving, organisational, and communication skills, the ability to explain technical concepts to non‑technical users, a proactive and customer‑focused approach, and a strong commitment to safeguarding, equality, and continuous professional development.

What we offer

In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.

• Pension Membership
• Christmas Closure Days
• Occupational sick pay scheme (higher than statute)*
• Occupational Maternity/Adoption pay (higher than statute)*
• Life Assurance Scheme and Death Grant
• 24-hour Employee Helpline – Free and confidential
• Cycle to Work
• Saving Schemes
• Westfield Health Medical Cash Plan – monthly payments
• UNUM Dental Cash Plan – monthly payments
• Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc

The closing date for this advert is Sunday 1st November 2026

The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

Please note that all employees must have Literacy and Numeracy to at least Level 2.