Senior Human Capital Manager - Sydney

Oliver Wyman; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay and benefits

Internal mobility opportunities

Colleague Resource Groups

Job summary

Oliver Wyman in Australia seeks a Senior Human Capital Manager to partner with market leaders, oversee HC operations and deliver a high-quality people experience across the region.

You will combine business partnering with employee relations, using data and AI-enabled insights to improve efficiency, decision-making, and the employee experience.

This role reports to the Regional Head of HC Services and leads the HC Operations team in Australia.

Qualifications

• Minimum 10 years HR experience in large organisations.
• Experience as HR business partner in regional/global roles.
• Strong advisory and stakeholder management skills.

Responsibilities

• Lead HRBP for Australia and partner with market leaders.
• Coach managers on employee relations and talent management.
• Drive data-driven HR process improvements leveraging AI insights.
• Oversee HC operations lifecycle from onboarding to exit.

Skills

HRBP

Employee Relations

Data Analytics

Change Management

Stakeholder Engagement

HRIS

Workday

Tools

HRIS

Workday

Job description

About Oliver Wyman At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. For more information, visit oliverwyman.com. Role purpose As the Senior Human Capital Manager, Australia you will play a key role within the HC team, overseeing Human Capital operations and serving as the HR business partner for offices across Australia. This role combines business partnering and employee relations with accountability for delivering a high-quality people experience across the employee lifecycle, leveraging data, digital tools, and AI-enabled insights to enhance operational efficiency, decision‑making, and the employee experience. Why Join Us

• A company with a strong brand and strong results to match. We are still growing in APR, now is the time to make your mark.
• An inclusive and collaborative culture, with a vibrant office environment.
• Competitive pay and outstanding benefits to help colleagues and their families live better - physically, mentally, and financially.
• A culture of internal mobility, with strong partnerships across Marsh HR and corporate functions.
• Colleague Resource Groups which provide access to leaders, volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.

Meet the Team

• Reports to: Regional Head of Human Capital Services, APR
• Day-to-day collaborators: Regional business leaders, HC team in APR and globally, Talent Managers and colleagues from other teams including Legal, Finance and IT
• People management: This role includes direct management of HC Operations team members in Australia (as applicable)

How this role will contribute to team success

• Enable strong operational delivery by owning key HC processes end to end, helping ensure a consistent, compliant and efficient employee experience across the region.
• Support effective business decisions by being a trusted advisor to market leaders and senior stakeholders on employee matters, risks, and workforce priorities.
• Strengthen regional HC effectiveness by driving consistency, process improvement leveraging AI, and close collaboration across teams and markets

Your Day-to-Day

HR business partnering

• Be the lead HRBP for Australia and build strong relationships with Market Leaders, talent managers and other key stakeholders to provide trusted advice on people matters to support sound business decisions.
• Take the lead in coaching line and talent managers on employee relations matters, ensuring fair outcomes, sound judgment, and alignment with policy and local requirements.
• Provide advice and counsel managers and leaders on talent attraction, retention, rewards, and workplace culture to support a high-performing environment.
• Using a data driven approach, actively monitor the experience of people, creating processes and policies to address challenges; working with the Talent Management team, you will lead our Return-to-work efforts to ensure that our returning parents are successful in their re‑integration.
• Proactively lead change initiatives, restructures, and employee engagement efforts to enable successful business and cultural transitions.
• Drive the translation of enterprise HC policies into practical local solutions and support adoption of COE solutions across the region.
• Share knowledge and best practices across the HC team in APR and globally

Human Capital operations

• Oversee and ensure effective delivery of HC operations from onboarding through exit management, including data collection, documentation, approvals, and coordination, while ensuring service quality and process control across the supported market.
• Monitor process performance, identify risks or bottlenecks, and implement practical solutions to improve timeliness, compliance, and service delivery.

  Employee relations and stakeholder management

  • Manage employee relations matters end to end with due consideration to internal and external regulations.
  • Lead ER/Compliance investigations and audits
  • Lead terminations and exits of senior employees
  • Handle sensitive issues with discretion, sound judgment, and a balanced commercial and people perspective.
  • Ensure communications are clear, timely, and aligned to company values and governance standards.
  • Escalate material risks or complex matters promptly to the Regional Head of HC Services and collaborate closely with Legal, Compliance, and other control functions to ensure timely resolution.

  Skills & What You Bring to the Team

  • At least 10 years of experience as an HR professional, ideally