Senior HR Manager

AU002 Marsh Pty Ltd_AU; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Marsh is seeking a Senior HR Manager to support People Managers across the Pacific Region, with Auckland or Sydney as the base. You will coach, advise and enable leaders to optimise the employee lifecycle and drive a high-performance culture.

You will lead complex employee relations, performance management, and program rollout, partnering with ER, wellbeing, leave, and return-to-work processes. The role offers a hybrid work model with anchor office days.

Qualifications

• Ability to operate without regular supervision across HR activity and initiative to engage specialists as needed.
• Experience in supporting managers with complex employee relations case management.
• Demonstrated ability to coach People Managers at all levels through the employee lifecycle.

Responsibilities

• Advise and coach People Managers across the full range of HR activities.
• Handle employee relations matters including investigations, performance processes, disciplinary actions, grievances and appeals.
• Support performance management, including training and compliance monitoring.
• Lead communications, change management and organizational effectiveness initiatives.
• Oversee wellbeing, injury management, leave/absence, and return-to-work coordination.
• Rollout and delivery of HR programs regionally and drive process improvements.

Skills

People management

Employee relations

Coaching

HR generalist

Change management

Job description

Company:
Marsh
Description:
Senior HR Manager – Auckland or Sydney
We are seeking a highly experienced Senior HR Manager to support People Managers across all Marsh businesses in the Pacific Region.

Senior HR Managers coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle, and therefore have a direct and positive impact on the quality of the colleague experience across Marsh.

We will count on you to:

• Advise and coach People Managers without oversight in most situations across the full range of activities in the HR portfolio including:
• Employee relations matters including investigations, performance improvement processes, disciplinary actions, grievances, appeals, etc., engaging with ER for advice on more complex issues
• Performance management including supporting implementation of colleague training and monitor compliance where required
• Communications, change management and organizational effectiveness
• Wellbeing and injury management
• Leave, absence and related topics including coordinating with relevant teams for return-to-work accommodations and logistics
• Rollout and delivery of HR programs in-region and contribute to process improvements

What you need to have:

• Confidence and experience to operate without regular supervision across the full breadth of HR activity taking the initiative to bring in specialist colleagues/experts as required
• Experience in supporting managers with complex employee relations case management
• Demonstrated ability to coach People Managers at every level in the business effectively through all aspects of the employee life cycle with varying complexity
• Ability to identify opportunities to make improvements to the service provided by People Services, and experienced in leading work to define and implement changes that will deliver a better service to People Managers

What makes you stand out:

• Significant experience in a similar role with strong HR generalist experience
• Proven experience working with leaders of all levels
• Passion for delivering change through working in partnership with others
• Demonstrated enthusiasm for remaining up to date with HR and industry market trends and shares knowledge with colleagues and the business

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor point” per week on which their full team will be together in person.