Senior HR Business Manager

TP Human Capital; Sunshine Coast Regional; On-site; AUD 140,000 - 220,000; Full time

Job summary

TP Human Capital on the Sunshine Coast is seeking a Senior HR Leader to drive client advisory excellence and team development within its expanding HR consultancy. You will blend technical HR expertise with commercial acumen to shape service delivery and client outcomes.

In this hands-on leadership role, you will manage a portfolio of clients, coach and develop the HR team, and partner with business leaders to identify growth opportunities, improve processes, and lift the value of HR services

Qualifications

• Extensive senior HR advisory experience.
• Proven capability in people leadership and coaching.
• Strong commercial acumen and ability to drive service delivery improvements.

Responsibilities

• Lead, coach and develop the HR team, setting clear expectations and supporting individual and team performance.
• Manage a portfolio of clients as the senior HR adviser, building trusted, long-term relationships.
• Advise clients on complex employee relations matters, including misconduct, grievances, workplace conflict and underperformance.
• Scope client engagements, estimate resource requirements and manage work within budgets and parameters.
• Monitor workflow, utilisation and service delivery to support the commercial performance of the HR function.
• Identify opportunities to strengthen existing client relationships and expand HR services.
• Contribute to the development of service offerings, systems and processes that improve efficiency, consistency and the client experience.

Job description

Senior HR Leadership | Client Advisory | Team Development
Are you a senior HR professional who combines strong technical expertise with commercial acumen and a genuine ability to lead and develop people?
Do you enjoy being hands-on with clients while also supporting a team, improving service delivery and identifying opportunities for growth?
This is an opportunity to step into a key leadership role within an established and growing HR consultancy, where you will play an important part in shaping the delivery and future direction of its HR services.
About the Role
As HR Business Manager, you will be responsible for the quality, consistency and commercial performance of HR advice and support delivered to a diverse portfolio of clients.
This is a varied role that combines three key areas: senior HR advisory, team leadership and business performance.
You will manage your own portfolio of clients, providing practical and commercially sound advice across a broad range of employee and industrial relations matters. You will also lead, coach and support the HR team, ensuring work is allocated effectively, advice is consistent and clients receive a high standard of service.
Working closely with the business leadership, you will contribute to the growth and development of the HR service offering, identifying opportunities to strengthen client relationships, improve processes and deliver value.
The successful candidate will be a trusted adviser to business owners and managers; confident navigating complex workplace matters and comfortable managing competing priorities across multiple clients.
Key Responsibilities

• Lead, coach and develop the HR team, setting clear expectations and supporting individual and team performance.

• Manage a portfolio of clients as their senior HR adviser, building trusted, long-term relationships.
• Advise clients on complex employee relations matters, including misconduct, grievances, workplace conflict and underperformance.

• Scope client engagements, estimate resource requirements and manage work within agreed budgets and parameters.
• Monitor workflow, utilisation and service delivery to support the commercial performance of the HR function.
• Identify opportunities to strengthen existing client relationships and expand HR services.
• Contribute to the development of service offerings, systems and processes that improve efficiency, consistency and the client experience.

About You
You are an experienced, commercially minded HR professional who enjoys both leading people and delivering practical outcomes for clients. You can confidently move between strategic discussions, complex employee matters and the day-to-day management of a busy team.
This is an opportunity to combine technical HR expertise, people leadership and commercial thinking in a role with variety, responsibility and scope to influence how services are delivered.