Senior Headlease & Tenancy Specialist

NSW Department of Communities and Justice; Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Career development opportunities

Health & wellbeing programs

Job summary

NSW Department of Communities and Justice – Parramatta NSW is seeking a Senior Client Service Officer to support Homes NSW in the Service Delivery and Assurance Hub. The role centres on managing headleases, coordinating services, and delivering outcomes for vulnerable clients within a collaborative team.

You will engage with internal teams and external partners, handle breaches, inspections, and data management while contributing to quality housing outcomes.

Qualifications

• Experience collaborating with coordinating stakeholder's services to achieve positive outcomes.
• Strong stakeholder engagement skills with the ability to build productive relationships across government, community, and service provider networks.
• Demonstrated ability to analyse complex issues, exercise sound judgement, and identify practical solutions in a client-focused environment.
• Ability to coach, support and share specialist knowledge while maintaining a strong commitment to professional integrity and client service excellence.
• Knowledge of Homes NSW policies and/or headlease program.

Responsibilities

• Managing a portfolio of Headleases.
• Working with internal teams and business units on Headleasing matters.
• Manage and progress breaches of tenancy agreements and represent Homes NSW at the NSW Civil and Administrative Tribunal.
• Attend property visits and conduct inspections.
• Coordinate property maintenance and repairs with landlords/agents.
• Manage financial transactions, including payments to landlords and/or agents.
• Ensure accurate, confidential and up-to-date data and record management.

Skills

Stakeholder engagement

Analytical thinking

Client service excellence

Team collaboration

Housing policy knowledge

Job description

NSW Department of Communities and Justice – Parramatta NSW is seeking a Senior Client Service Officer to support Homes NSW in the Service Delivery and Assurance Hub. The role centres on managing headleases, coordinating services, and delivering outcomes for vulnerable clients within a collaborative team.

You will engage with internal teams and external partners, handle breaches, inspections, and data management while contributing to quality housing outcomes.