Senior Functional Analyst - Sap C4C / Cdc

Jemena; Melbourne; On-site; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Family Inclusive Workplace

Flexible work arrangements

Parental leave

Career development

Annual bonuses

Employee referral

Job summary

Jemena is seeking a Senior Functional Analyst to partner with the Customer & Energy Solutions stream. You will help craft a 360-degree customer view and ensure SAP C4C/CDC platforms support reliable, seamless customer experiences while aligning with a multiyear CX uplift program.

You will collaborate across teams to implement SAP C4C-powered solutions, troubleshoot integrations, and lead fit-gap analyses. A focus on customer service processes and stakeholder engagement is essential.

Qualifications

• Experience with SAP Service & Sales Cloud (C4C) across design to deployment.
• Strong grasp of customer service and sales processes with a solution-focused mindset.
• Collaborates with teams and stakeholders to deliver SAP C4C-powered solutions.
• Builds strong relationships and leads fit-gap analysis with clarity.
• Troubleshoots integrations, manages users, and delivers technical solutions.
• Experience (or interest) in SAP CDC support and configuration.

Skills

SAP C4C

CRM project delivery

Integrations

Stakeholder collaboration

Education

Tertiary qualifications in Business/IT

Tools

SAP Cloud Applications Studio

ABSL

OData

UI for SAP

Job description

Overview of our role

Step into a role where your insight, collaboration, and thoughtful approach will help transform how customers experience energy services. As a Senior Functional Analyst, you’ll be a trusted partner within the Customer & Energy Solutions product line, ensuring platforms and systems not only run reliably and safely but also truly serve people in a seamless, intuitive way.

In this role, you’ll join a passionate Customer Solutions value stream team, working on a modern technology stack powered by SAP C4C and CDC, enhanced through an exciting multiyear CX uplift transformation program.

You’ll help bring to life a 360-degree customer view, enabling smarter decisions and more meaningful interactions, while continuously evolving the platforms to meet customers’ changing expectations for simplicity, connection, and ease.

Culture & Benefits

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace designed to see you succeed in all areas of life:

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance
• reproductive leave benefits

A little about you

• Experience with SAP Service & Sales Cloud (C4C) across design to deployment
• Strong grasp of customer service and sales processes with a solution-focused mindset
• Collaborates with teams and stakeholders to deliver SAP C4C-powered solutions
• Builds strong relationships and leads fit-gap analysis with clarity
• Troubleshoots integrations, manages users, and delivers technical solutions
• Experience (or interest) in SAP CDC support and configuration

Qualifications / certifications & Skills

• Tertiary qualifications in Business, IT, or a related field, with utilities experience valued
• Ensures solutions align with architecture principles and standards
• Experience contributing to CRM project delivery and BAU support environments
• Proficient in SAP C4C configuration, tools, and Cloud Applications Studio (OData, ABSL, UI)
• Strong knowledge of integrations across S/4HANA/ECC, CDC, and third-party platforms

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical(dependent on role type), reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.