Senior Forward Deployed Engineer (Ai Agent)

Cresta; Dubbo; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Flexible vacation

Paid parental leave

Job summary

Cresta, a leading AI-powered contact center software, is seeking an AI Agent Engineer in Australia. You will develop and deploy intelligent AI agents, integrate them with customer systems, and help customers realize ROI from AI deployments.

The role requires deep software/ML experience, collaboration with PMs and engineers, and a hands-on approach to optimize performance, security, and scalability in enterprise environments.

Qualifications

• Bachelor's or Master's in CS or related field.
• 3+ years in software/AI engineering or consulting.
• Proficiency in Python and Golang.
• Familiarity with AI/ML concepts, LLMs, and prompt engineering.
• Understanding of AI agent frameworks, function calling, and RAG.
• Cloud platforms (AWS, GCP, Azure) and DevOps (CI/CD, containerization).
• Experience integrating systems via APIs, webhooks, and data pipelines.
• Excellent communication and project management skills.
• Data-driven decision-making with A/B testing and monitoring.

Responsibilities

• Develop, deploy, and optimize AI agents on Cresta’s platform.
• Integrate AI agents with external systems via APIs and data pipelines.
• Tune prompts/configs to improve performance and troubleshoot issues.
• Gather requirements from customers and translate into AI agent solutions.
• Conduct demos and proofs-of-concepts for prospective customers; iterate based on feedback.
• Define milestones, create implementation plans, and coordinate with internal teams for on-time delivery.
• Collaborate with PMs to align agent goals with product roadmap; influence capabilities.

Skills

Python

Golang

LLMs

Prompt engineering

Agent frameworks

Cloud platforms

DevOps

APIs

Data pipelines

Communication

Project management

Analytics

Collaborative builder

Education

Bachelor's or Master's in CS/Engineering or related

Tools

Job description

Job Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,, the co-founder of Google Contact Center AI and Vertex AI platform,, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.

As an AI Agent Engineer, you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands‑on technical expertise to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self‑driven, analytical, and eager to leverage AI in practical applications, this role is for you.

What You’ll Do

• AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
• System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Performance Optimization: Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.
• Partner Cross‑Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
• Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

What We’re Looking For

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering.
• Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code.
• AI/ML Knowledge: Familiarity with AI/ML concepts. Hands‑on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
• AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval‑augmented generation (RAG). Hands‑on experience of building such a system is strongly preferred.
• Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Integration Expertise: Hands‑on experience with integrating systems via APIs, webhooks, and data pipelines.
• Communication: Excellent communication and project management skills.
• Analytical Approach: Ability to use data‑driven decision‑making, including A/B testing and performance monitoring, to refine solutions.
• Collaborative Builder: You thrive in cross‑functional environments, working hand‑in‑hand with PMs and engineers to turn real customer problems into scalable AI solutions.

Perks & Benefits

We offer a comprehensive and people‑first benefits package to support you at work and in life:

• We offer Cresta employees a variety of medical benefits designed to fit your stage of life
• Flexible vacation time to promote a healthy work‑life blend
• Paid parental leave to support you and your family

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.