Senior Field Technician I Adelaide Metro

nbn® Australia; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

18 weeks of paid parental leave

Discounted gym memberships

Device allowance

Options for salary sacrificing

Inclusive work culture

Job summary

A leading telecommunications provider is seeking a Senior Field Technician in Adelaide to deliver high-quality customer service across networks. The role emphasizes safety and teamwork while providing technical coaching. Ideal candidates will have extensive experience with copper, fibre, and HFC networks, hold an ACMA Open Registration, and possess strong problem-solving skills. The position offers benefits such as parental leave and discounts on corporate memberships, fostering a culture of inclusivity and support.

Qualifications

• Extensive experience in activation and assurance activities across copper, fibre, and HFC networks.
• Ability to work autonomously and under pressure.
• Current driver's license required.

Responsibilities

• Provide practical coaching and mentoring to lift the team's technical capability.
• Deliver end-to-end service to homes and businesses.
• Collaborate with a supportive team to enhance customer experience.

Skills

Strong communication skills

Problem-solving

Safety mindset

Customer service

Autonomy

Education

ACMA Open Registration

Certificate III or IV in Telecommunications

Job description

As a Senior Field Technician, you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

You will lead by example in the field, providing practical coaching and day‑to‑day mentoring that lifts the team’s technical capability, strengthens safety outcomes, and enhances the overall customer experience. At the same time, you’ll play an active role in developing technicians by offering clear guidance, constructive feedback, and open knowledge sharing, helping them build confidence, consistency, and a strong culture of continuous learning.

** We are looking for candidates based in the Adelaide Metro area**

A bit about your role

As part of a field service team, you’ll discover a diverse and dynamic workplace where no two days are alike. You’ll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service.

In your day to day work you’ll be the backbone that keeps Australia connected, delivering end‑to‑end service to homes and businesses across the nation. From installation to repair and maintenance, you’ll see the impact of your work in real time with every satisfied customer. You’ll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

A bit about you

To thrive in this role, you’ll be an autonomous and motivated self‑starter with extensive experience in activation and assurance activities across copper, fibre, and HFC networks. You’ll have an appetite for working within a complex industry, with a strong commitment to learning and developing your skills on the job.

Ideal candidates will hold an ACMA Open Registration, preferably supported by a Certificate III or IV in Telecommunications, or equivalent relevant industry experience that meets ACMA requirements. You’ll draw on your dedication, drive, and strong customer service skills to deliver service with integrity and provide practical solutions — always with a professional approach and a smile.

What you’ll put in:

• Current Driver’s License
• Strong communication skills, both written and verbal
• Approachable and caring attitude to customer service
• Passion for problem-solving
• Safety first mindset
• An appetite for challenge
• Comfortability working to tight deadlines
• Confidence to act with autonomy, integrity, and pace under pressure
• Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required

What you’ll get out:

• 18 weeks of paid parental leave
• Discounted gym memberships + other corporate benefits
• Device allowance or mobile device
• Options for salary sacrificing
• An inclusive work culture that priorities balance and wellbeing
• A dedicated and caring team of subject matter experts to train and support you

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note that this role is a permanent opportunity. To be eligible for this role, you must have full working rights in Australia.