Senior Field Technician

nbn® Australia; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Device allowance

Salary sacrificing

Inclusive culture

Job summary

nbn® Australia is seeking a Senior Field Technician to service the Emerald area in rural Queensland. You will install, fault-find and maintain copper and fibre networks for homes and businesses, delivering timely, high-quality customer service.

You are autonomous, customer-focused, and able to travel to sites within 7am–7pm. An ACMA license with Cert 3 or Cert 4 in telecommunications is preferred. This permanent, full-time role offers a supportive team and clear progression.

Qualifications

• ACMA license in telecommunications is required or preferred.
• Experience with copper and fibre network fault finding and installs.
• Autonomy to work under pressure and meet deadlines.
• Willingness to travel and work across varied sites.
• Availability to work 7am–7pm hours.

Responsibilities

• Deliver end-to-end field service from installation to repair for homes and businesses.
• Provide timely, high-quality customer service and keep customers informed.
• Collaborate with team and mentors; participate in coaching and progression.
• Maintain safety, regulatory compliance, and accurate reporting.

Skills

Driver's license

Communication

Customer service

Problem solving

Deadline driven

Autonomy

Travel readiness

ACMA license

Telecom cert 3/4

Education

ACMA license with Cert 3 or Cert 4 in telecommunications

Job description

Job Expectations

Senior Field Technician Ad -

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.

As a Senior Field Technician, you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.

** We are looking for candidates based in Emerald area**

A bit about your role

As part of a field service team, you’ll discover a diverse and dynamic workplace where no two days are alike. You’ll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service.

In your day to day work you’ll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you’ll see the impact of your work in real time with every satisfied customer. You’ll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

A bit about you

To thrive in this role, you’ll be an autonomous and motivated self-starter, with extensive experience with copper and fibre network assurance fault finding and installs. You’ll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA license preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.

What you’ll put in:

• Current Driver’s License
• Strong communication skills, both written and verbal
• Approachable and caring attitude to customer service
• Passion for problem-solving
• An appetite for challenge
• Comfortability working to tight deadlines
• Confidence to act with autonomy, integrity, and pace under pressure
• Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required

What you’ll get out:

• 18 weeks of paid parental leave
• Discounted gym memberships + other corporate benefits
• Device allowance or mobile device
• Options for salary sacrificing
• An inclusive work culture that priorities balance and wellbeing
• A dedicated and caring team of subject matter experts to train and support you

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That’s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we’re recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note that this role is a permanent opportunity and you must have applications will close at midnight of 18th of September.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Rural QLD