Senior Field Support Officer

PLAYER ELITE; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

PLAYER ELITE in Sydney seeks a Senior Field Engineer to lead on-site installation, maintenance and troubleshooting of self-service kiosks. You will install hardware, configure software, and ensure secure, reliable ICT support at customer sites.

The role requires 3+ years in field service, Windows/Linux know-how, networking basics and strong communication. You’ll work independently in the field, document deployments, manage peripherals, and uphold security standards.

Qualifications

• 3+ years in field service support engineering or related role.
• Hands-on kiosk hardware or embedded systems experience.
• Proficiency in Windows and Linux OS installation, configuration and troubleshooting.
• Experience with custom software deployment and maintenance.
• Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi).
• Familiarity with USB device management and hardware inventory.

Responsibilities

• Perform full kiosk hardware installations, including mounting and cable management.
• Install, configure and troubleshoot LED lighting and secure hardware infrastructures.
• Document USB peripheral inventories and ensure compliance with device lists.
• Diagnose, replace and repair hardware components such as touchscreens and printers.
• Perform OS installations and re-imaging across Windows and Linux kiosk platforms.
• Deploy and maintain custom kiosk software and management agents.
• Execute software version control and patch management per release schedules.
• Troubleshoot software faults, crashes and OS-level issues in the field.
• Verify kiosk security configurations, including firewall rules and endpoint protection.
• Configure wired and wireless network connections for kiosk systems.

Skills

Kiosk hardware

Field service

Windows 10/11

Linux OS

Networking fundamentals

USB/device management

Security concepts

Job description

The Senior Field Engineer is responsible for the on-site installation, maintenance, troubleshooting, and lifecycle management of self-service kiosk systems deployed at customer locations. This role demands a high level of technical expertise across hardware, software, and networking domains, with a focus on delivering reliable, secure, and full ICT technical support services across operational kiosk environments. The ideal candidate is a proactive problem-solver with strong communication skills and the ability to work independently in the field.

Key responsibilities

• Perform full kiosk hardware installations, including mounting, cable management, and peripheral integration.
• Install, configure, and troubleshoot LED strip lighting systems integrated into kiosk enclosures, as well as secure hardware infrastructures, bespoke peripheral replacement, USB inventories and other hacker-protection features.
• Conduct USB hardware inventory audits at each site, documenting all connected peripherals and ensuring compliance with approved device lists.
• Diagnose, replace and repair hardware components including touchscreens, receipt printers, card readers, barcode scanners, and cameras.
• Perform OS installations, upgrades, and re-imaging across Windows and Linux-based kiosk platforms.
• Deploy, configure, and maintain custom kiosk software applications and proprietary management agents.
• Execute software version control and patch management in accordance with release schedules.
• Troubleshoot software faults, application crashes, and OS-level issues in the field.
• Verify and maintain kiosk security configurations including network segmentation, firewall rules, and endpoint protection configurations.
• Configure and verify wired and wireless network connections for kiosk systems.

About you

• 3+ years of experience in field service support engineering, IT support, or a related technical role.
• Demonstrated hands-on experience with kiosk hardware or embedded systems.
• Proficiency in Windows 10/11 and Linux OS installation, configuration, and troubleshooting.
• Experience with custom or proprietary software deployment and maintenance.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi).
• Familiarity with USB device management and hardware inventory practices.
• Knowledge of IT security principles, endpoint protection, and organisational security procedures.