Senior Fashion Sales Assistant

Femmewear Pty Ltd; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Warwick Jones is a Melbourne-based women’s fashion retailer seeking a confident Second in Charge to deliver exceptional customer service, drive sales targets and oversee daily store operations.

You will manage the store independently in the owner's absence, lead styling conversations for mature customers, and ensure excellent visual merchandising and stock management. A strong 8+ year background in fashion retail is required, with POS and Shopify familiarity encouraged.

Qualifications

• A minimum of 8 years' experience in women's fashion retail.
• Previous experience in a senior sales or supervisory position, preferably in a boutique environment.
• A strong understanding of fashion and styling for mature women.
• Excellent communication and interpersonal skills.
• A proven ability to sell confidently and build customer relationships.
• Experience processing and preparing online orders.
• Strong organisational skills and attention to detail.
• The ability to work independently, use initiative and take responsibility.
• Confidence using POS systems and basic computer applications.
• Experience with Shopify would be highly regarded.

Responsibilities

• Provide exceptional customer service and personalised styling advice.
• Build strong relationships with customers and encourage repeat business.
• Drive sales and confidently achieve sales targets.
• Assist the owner with daily store operations.
• Independently manage the store when required.
• Maintain attractive visual merchandising and store presentation.
• Process online orders, including picking, packing and preparing parcels for dispatch.
• Assist with stock management, deliveries and replenishment.
• Handle customer enquiries, exchanges and returns professionally.

Skills

Customer service

Sales

Visual merchandising

Stock management

Online orders

Communication skills

Independence

Initiative

Tools

POS systems

Shopify

Job description

You will be responsible for delivering excellent customer service, achieving sales targets and assisting with the smooth day-to-day operation of the store. As Second in Charge, you must be confident working independently and taking responsibility for the store in the owner's absence.

Key responsibilities

• Provide exceptional customer service and personalised styling advice.
• Build strong relationships with customers and encourage repeat business.
• Drive sales and confidently achieve sales targets.
• Assist the owner with daily store operations.
• Independently manage the store when required.
• Maintain attractive visual merchandising and store presentation.
• Process online orders, including picking, packing and preparing parcels for dispatch.
• Assist with stock management, deliveries and replenishment.
• Handle customer enquiries, exchanges and returns professionally.

About you

• A minimum of 8 years' experience in women's fashion retail.
• Previous experience in a senior sales or supervisory position, preferably in a boutique environment.
• A strong understanding of fashion and styling for mature women.
• Excellent communication and interpersonal skills.
• A proven ability to sell confidently and build customer relationships.
• Experience processing and preparing online orders.
• Strong organisational skills and attention to detail.
• The ability to work independently, use initiative and take responsibility.
• Confidence using POS systems and basic computer applications.
• Experience with Shopify would be highly regarded.

About us

Warwick Jones is an established women's fashion retailer specialising in stylish, contemporary clothing for mature women.