Senior Facilities Coordinator

C01 Cochlear Limited (Australia); Lane Cove; On-site; AUD 100,000 - 130,000; Full time

Job summary

Cochlear Limited is seeking a Senior Facilities Coordinator to oversee daily facilities operations, building maintenance, and site safety across Cochlear’s Sydney campuses, including Macquarie University and Lane Cove. The role acts as the main operational escalation point for the Site Manufacturing Director and supports major projects from the Facilities Manager.

You will manage maintenance, contractor safety, and vendor SLAs, while coordinating with Manufacturing and WHS teams to ensure

Qualifications

• Extensive FM experience in commercial/industrial/manufacturing settings.
• Tertiary or recognised FM qualifications.
• Strong understanding of BMS, CMMS, and high‑risk permit systems (SWMS/JSA/PTW).
• Proven analytical and troubleshooting skills with vendor management ability.
• Excellent verbal and written communication with cross‑functional collaboration.

Responsibilities

• Oversee day‑to‑day maintenance activities, ensuring safety and quality standards.
• Assist with workstation changes and office reconfigurations.
• Serve as daily site escalation point for building services and contractor access.
• Participate in 24/7 on‑call response for facilities alarms and emergencies.
• Oversee on‑site contractors and verify work meets specifications.
• Track vendor SLAs and maintain records of service activities.
• Lead site coordination meetings and support major capital projects.
• Conduct routine building inspections and enforce safety compliance.

Skills

Facilities management

BMS

CMMS (Corevision/SAP)

SWMS/JSA/PTW

Vendor management

Stakeholder management

Analytical troubleshooting

Education

Tertiary qualification in Facilities Management

Tools

BMS software

CMMS platforms

Job description

The Opportunity

Cochlear is looking for a Senior Facilities Coordinator to co-ordinate daily facilities operations, building maintenance, contractor site safety and workplace services across Cochlear Sydney sites. Supporting the Facilities Manager, this role acts as the primary operational escalation point for the Site Manufacturing Director for day-to-day and ongoing facilities matters. This is a permanent full-time role, based at our global headquarters in Macquarie University and Lane Cove sites.

Key Responsibilities

• Oversee day‑to‑day planned and reactive maintenance activities, ensuring work complies with safety and site quality standards.
• Assist business departments with workstation changes, minor office reconfigurations and day‑to‑day operational setup needs.
• Serve as the daily site escalation point for general building services, trade contractor site access and operational maintenance inquiries.
• Participating in the on‑call roster for 24/7 response to critical facilities alarms, fault escalations, and emergency situations.
• Oversee on‑site contractors during routine servicing, repairs and minor works, verifying work is completed to specification.
• Assist the Facilities Manager by tracking vendor compliance against agreed Service Level Agreements (SLAs).
• Lead site coordination meetings with trade contractors and maintain documented records on shared drives.
• Support the Director Global Facilities to deliver major building projects on time and on budget.
• Conduct routine building inspections and safety walks, recording hazard findings in Cochlear's risk management tool.
• Enforce strict contractor safety compliance prior to work commencement, verifying SWMS, JSA, Permit to Work (PTW) forms, and site inductions.
• Serving as the technical lead and senior operational point of contact for day‑to‑day site facilities, complex troubleshooting, contractor oversight, and site safety.
• Assist in identifying local cost‑saving opportunities across routine facilities expenditure.

About You

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following essential skills and experience:

Required

• Extensive experience in facilities management within a commercial, industrial, or manufacturing environment, with demonstrated experience acting as a technical lead, site operational contact, or senior team mentor.
• Tertiary or recognised trade qualifications relevant to Facilities Management, Mechanical/Electrical Services, or Building Operations.
• Strong understanding of Building Management Systems (BMS), CMMS platforms (e.g., Corevision/SAP), high‑risk permit‑to‑work systems (SWMS, JSA, PTW) and contractor safety compliance.
• Proven analytical and technical troubleshooting, vendor management skills with the ability to act as a key operational escalation point for site leadership.
• Excellent verbal and written communication skills, with a track record of effective cross‑functional collaboration and stakeholder management.

Ideal

• Direct operational experience working within a biomedical, pharmaceutical, medical device, or highly regulated manufacturing facility subject to Good Manufacturing Practice (GMP) and cleanroom standards.
• Experience managing facilities operations from a tenant/client perspective rather than a landlord/property management framework.
• Advanced capability in BMS fault diagnostics and automated access control systems administration.

At Cochlear, we value and welcome the unique contributions, perspectives, experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.

Why Join Us

• Exposure and daily interaction with key stakeholders across the business, including Manufacturing Directors, Manufacturing Engineering and WHS.
• Hands‑on involvement in supporting major capital works, facility upgrades and expanding facilities services as new production lines come online.
• Further development of technical mastery in specialized cleanroom environments, QMS compliance and site operational leadership.
• Join a purpose‑led organisation where your work helps create safer workplaces for the people developing, manufacturing and delivering life‑changing hearing solutions worldwide.

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit www.cochlearcareers.com

#CochlearCareers

Our growth is creating great opportunities! We’re the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.