Senior Engineer - MS System Center Configuration Manager (SCCM)

HCL Australia Services PTY. Limited; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

HCL Australia Services PTY. Limited is seeking a Senior Engineer in Support & Operations in Australia to maintain and enhance SCCM-based software solutions while delivering high-quality, timely client support. The role emphasizes development and operational excellence in a dynamic environment.

You will troubleshoot, mentor juniors, and contribute to documentation and adherence to CMmi standards, ensuring alignment with client requirements and operational guidelines.

Qualifications

• Strong understanding of SCCM for deployment and management.
• Experience troubleshooting in a support environment.
• Knowledge of Cmmi documentation standards and client requirements.
• Experience in client support and ticket resolution processes.

Responsibilities

• Maintain and enhance SCCM features by troubleshooting bugs and ad-hoc requests.
• Provide client support by analyzing data, resolving tickets, and monitoring client needs for timely delivery.
• Create and enhance documentation for Cmmi and client requirements, streamlining processes and ensuring compliance with operational guidelines.
• Offer technical guidance and mentorship to junior developers in SCCM practices to enhance team capabilities.

Skills

SCCM deployment

Troubleshooting in support

Cmmi / documentation

Client support & ticketing

Job description

Requisition ID182478-Posted10/19/2026

As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing software solutions using SCCM. Your expertise will ensure high-quality, efficient support to clients while actively contributing to development and operational excellence. This position is key to ensuring timely delivery and adherence to quality standards in a dynamic work environment.

Key Responsibilities

• 1. Maintain And Enhance Existing Sccm Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Alignment With Business And Client Requirements.
• 2. Provide Client Support By Analyzing Data, Resolving Tickets, And Monitoring Client Needs To Ensure Timely Delivery Of Tasks While Adhering To Defined Quality Standards.
• 3. Create And Enhance Documentation For Cmmi And Client Requirements, Streamlining Processes And Ensuring Compliance With Operational Guidelines.
• 4. Offer Technical Guidance And Mentorship To Junior Developers In Sccm Practices To Enhance Team Capabilities And Deliverables.

Skill Requirements

• 1. Strong Understanding Of Sccm For Application Deployment And Management.
• 2. Familiarity With Troubleshooting And Resolving Issues In A Support Environment.
• 3. Good Knowledge Of Documentation Standards (Cmmi) And Client Requirement Specifications.
• 4. Experience In Client Support Activities And Ticket Resolution Processes.

Other Requirements

• 1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
• 2. Itil Foundation Certification (Optional But Valuable)