Clinical Director

Heidi & Co; Geelong; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Structured onboarding and training

Travel-related benefits

Job summary

Heidi & Co is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately while working in a fully remote environment for Australia-based clients.

Qualifications

• Strong communication and organization skills.
• Respect for detail and accuracy in information handling.
• Ability to work independently in a remote environment.
• Experience in admin support or customer service is helpful but not required.

Responsibilities

• Manage client communications, travel documentation, and booking records.
• Coordinate schedules and follow-ups related to travel arrangements.
• Support administrative workflows and ensure deadlines and details are met.
• Maintain accurate client records and track important booking information.
• Provide professional, responsive support to clients and team members.
• Assist with process improvements and updates to internal travel systems.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused attitude

Researching information online

Basic computer proficiency

Learn booking systems

Time-management

Reliable and self-motivated

Booking or customer-service experience

Tools

Booking systems

Job description

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.

The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process

What Youll Do:

• Manage client communications, travel documentation, and booking records
• Coordinate schedules, appointments, and follow-ups related to travel arrangements
• Support administrative workflows and ensure all deadlines and details are met
• Maintain accurate client records and track important booking information
• Provide professional, responsive support to clients and team members throughout the travel process
• Assist with process improvements and updates to internal travel systems

What Were Looking For:

• Strong organizational and communication skills, written and verbal
• Experience in administrative support, customer service, or coordination preferred, not required
• Comfortable working independently in a fully remote environment
• Detail-oriented, dependable, and tech-comfortable
• Able to learn and navigate digital tools, booking platforms, and internal workflows
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Why This Role Stands Out:

• 100% remote flexibility
• Structured onboarding and ongoing training
• Clear processes and tools for success
• Opportunities for long-term growth within a supportive team

Technical Requirements

• Laptop or desktop computer.
• Reliable broadband internet connection.
• Smartphone for communication and updates.

What We Offer

• Fully remote work structure
• Flexible scheduling framework
• Structured training and ongoing support
• Collaborative team environment
• Access to industry-related travel benefits