Itsm Atlassian Consultant

ServiceRocket; North Lismore; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Onboarding & training

Mentorship & support

Growth opportunities

Travel industry resources

Job summary

ServiceRocket is seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization, clear communication, and accurate information handling.

You will work remotely from Australia, enjoying flexible scheduling, comprehensive onboarding and ongoing training, and access to travel industry resources to support customers through the booking process and coordinate with providers.

Qualifications

• Strong communication skills.
• Excellent organization.
• Attention to detail.
• Customer-focused attitude.
• Comfortable researching information online.
• Basic computer proficiency.
• Ability to learn booking systems.
• Strong time-management abilities.
• Reliable and self-motivated.
• Previous booking or customer-service experience is helpful but not required.

Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Skills

Communication skills

Organization

Attention to detail

Customer-focused

Online research

Basic computer proficiency

Booking systems

Time management

Reliability

Booking experience

Job description

We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.

Key Responsibilities

• Respond to booking inquiries
• Gather customer needs and preferences
• Research available options
• Coordinate booking details
• Verify customer and reservation information
• Provide confirmations and relevant information
• Assist with booking updates and changes
• Communicate with providers as needed
• Maintain accurate booking records
• Follow up with customers regarding outstanding information
• Provide professional support throughout the booking process

Qualifications

• Strong communication skills
• Excellent organization
• Attention to detail
• Customer-focused attitude
• Comfortable researching information online
• Basic computer proficiency
• Ability to learn booking systems
• Strong time-management abilities
• Reliable and self-motivated
• Previous booking or customer-service experience is helpful but not required

Why Choose Us?

• Remote Environment: Coordinate bookings remotely
• Flexible Scheduling: Organize your schedule around responsibilities and customer needs
• Training Available: Learn booking procedures and online platforms
• Ongoing Support: Access educational resources and guidance
• Professional Development: Build organization, communication, research, and coordination skills
• Customer-Focused Role: Assist customers throughout the booking process

What We’re Looking For

• Strong written and verbal communication skills
• Experience in customer service—ideally in travel, tourism, or hospitality
• High attention to detail with strong organizational and follow-through habits
• Tech-savvy and quick to adapt to new systems and booking tools
• A genuine love for travel and helping others design unforgettable journeys

What We Offer

• Fully remote work from home
• Flexible scheduling
• Comprehensive onboarding and ongoing training
• Established systems and workflows designed for success
• Supportive team environment with mentorship
• Professional growth and development opportunities
• Access to travel industry resources and exclusive travel benefits