Senior E-commerce Merchandising Lead

Kogan; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Wellness program

Learning & Development

Lunch & Learns

Job summary

Kogan.com is seeking a merchandising SME to own workflows, standards and execution for our Merchandising team across Kogan.com and subsidiary sites. You will ensure products are discoverable, promotions signposted and navigation delivers a great customer experience.

You’ll balance BAU with major projects and seasonal campaigns, acting as the authority on best practice, process and cross-functional problem-solving in a fast-growth environment.

Qualifications

• Degree qualified in Marketing, Business, eCommerce, or related field.
• Proven experience leading merchandising, content, or digital trading workflows.
• Strong analytical skills with ability to translate data into recommendations.
• Solid understanding of site navigation, search and customer journey in an eCommerce context.

Responsibilities

• Own end-to-end merchandising workflow, balancing BAU with projects and seasonal needs against commercial goals.
• Build and refine best-practice standards, auditing frameworks and dashboards to monitor navigation, search, and promotional effectiveness.
• Act as escalation point for blockers, ambiguous requests, and competing priorities across the business.
• Report on merchandising performance and KPIs, analysing engagement metrics to recommend course corrections.
• Lead the merchandising roadmap, cascading priorities and driving structured communication to resolve systemic issues.
• Liaise with Purchasing, Marketplace and Engineering on solutions, enhancements, prioritisation.
• Mentor and guide the Merchandising team, scaling best practice.

Skills

Merchandising leadership

Analytics dashboards

Stakeholder management

Education

Bachelor's degree in Marketing / Business / eCommerce

Job description

Kogan.com is seeking a merchandising SME to own workflows, standards and execution for our Merchandising team across Kogan.com and subsidiary sites. You will ensure products are discoverable, promotions signposted and navigation delivers a great customer experience.

You’ll balance BAU with major projects and seasonal campaigns, acting as the authority on best practice, process and cross-functional problem-solving in a fast-growth environment.