Senior Dynamics 365 S&OP BA: Drive Process Excellence

Davidson; Melbourne; Presencial; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Davidson is seeking a Senior Functional/Technical Business Analyst to drive a Microsoft Dynamics 365 transformation, enhancing Sales and Operations capability and process maturity. This hands-on BA role collaborates with business and tech teams to map AS-IS processes, identify gaps, and translate needs into practical D365 solutions.

You will partner with stakeholders and the implementation vendor to improve ways of working, strengthen documentation and support successful adoption across S&OP,

Formación

• Recent experience as a Senior Business Analyst on Microsoft Dynamics 365 initiatives.
• Functional focus with a technical understanding across D365 Sales, CE/CRM, Customer Service, Finance & Operations or Business Central.
• Experience working across Sales, customer, service delivery or operational processes.
• Proven capability in AS-IS/TO-BE analysis, fit-gap assessment and process improvement.
• Excellent requirements elicitation, workshop facilitation and stakeholder engagement skills.

Responsabilidades

• Business analysis activities across D365 implementation and improvement initiatives.
• Analyse AS-IS processes, pain points, manual workarounds, capability gaps and improvement opportunities.
• Facilitate workshops with Sales, Operations, Customer Service, Finance and ICT stakeholders.
• Define practical TO-BE processes, roles, responsibilities and process ownership.
• Conduct fit-gap analysis across D365 functionality, configuration, integrations, data and reporting.
• Elicit and document business, functional and non-functional requirements, business rules, user stories and acceptance criteria.
• Produce BPMN process maps, functional specifications, decision logs and requirements traceability.
• Work with the implementation partner to review deliverables, clarify requirements, resolve issues and support knowledge transfer.
• Coordinate change and adoption activities, including stakeholder readiness, communications, training needs and user support.
• Support UAT, test scenarios, defect triage, business sign-off, cutover and go-live readiness.
• Identify opportunities for standardisation, continuous improvement and sustainable internal capability.

Conocimientos

Dynamics 365

Business Analysis

Requirements Elicitation

Stakeholder Engagement

UAT & Cutover

Process Mapping

Herramientas

Power Platform

Dataverse

Power BI

Azure integrations

Descripción del empleo

Davidson is seeking a Senior Functional/Technical Business Analyst to drive a Microsoft Dynamics 365 transformation, enhancing Sales and Operations capability and process maturity. This hands-on BA role collaborates with business and tech teams to map AS-IS processes, identify gaps, and translate needs into practical D365 solutions.

You will partner with stakeholders and the implementation vendor to improve ways of working, strengthen documentation and support successful adoption across S&OP,