Senior Dynamics 365 CRM BA - Transform & Integrate

Bluefin Resources Pty

Sydney

Hybrid

AUD 140,000 - 180,000

Full time

3 days ago

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Job summary

Bluefin Resources Pty is seeking a Senior Business Analyst / Functional Consultant to drive Dynamics 365 CRM initiatives in a major transformation program. You will translate complex business needs into implementation-ready requirements and work closely with the delivery partner to realise outcomes.

In this role you will own end-to-end analysis, model processes and data flows, and define acceptance criteria for SIT/UAT.

Qualifications

7+ years of business analysis experience delivering complex technology and business change, with senior-level ownership of outcomes.
Proven experience as a technical BA or functional consultant on Microsoft Dynamics 365 CRM (or a comparable enterprise CRM).
Strong knowledge of D365 concepts, including configuration, customisation, entities and data models, forms, views, workflows, security roles and solution lifecycle.
Experience defining requirements for APIs, third-party integrations, data migration, reporting, identity and access, and non-functional needs.

Responsibilities

Own business and technical analysis end to end, from discovery and design through build, testing, implementation and transition to support.
Partner with business stakeholders, product owners, architects, developers, testers, data teams and third-party providers to define problems, outcomes and scope.
Elicit, analyse and prioritise functional, data, integration, reporting, security and non-functional requirements, maintaining traceability throughout.
Model current and future-state processes, user journeys, business rules, data flows and role-based access.
Translate business needs into Dynamics 365 requirements, including entities, forms, views, workflows, automation and interfaces.
Facilitate workshops, challenge assumptions and support decisions that balance business value, user experience, risk and technical feasibility.
Support data migration and integration analysis, including mapping, cleansing rules, reconciliation and API requirements.
Define acceptance criteria and support SIT, UAT, defect triage and go-live readiness.
Contribute to better BA standards, reusable patterns and delivery practices