Senior Business Analyst (Dynamics 365)

Halcyon Knights; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Halcyon Knights is seeking an experienced Senior Business Analyst / D365 Functional Consultant to own business and technical analysis across Dynamics 365 initiatives. You will collaborate across stakeholders, Product Owners, Solution Architects, Developers, Testers and Data teams to translate complex needs into scalable technology solutions.

The role covers end-to-end analysis from discovery through implementation, with strong emphasis on requirements, data mapping, integration and UAT

Qualifications

• 7+ years' experience as a Business Analyst delivering complex technology and business change.
• Hands on experience implementing & uplifting Microsoft Dynamics 365 CRM.

Responsibilities

• Lead end-to-end business analysis across Dynamics 365 and Power Platform initiatives, from discovery through to implementation and transition to support.
• Partner with stakeholders to understand business problems, define target outcomes and establish solution scope.
• Elicit, analyse and prioritise functional, data, integration, reporting, security and non-functional requirements.
• Map current and future-state processes, customer journeys, business rules, data flows and system interactions.
• Translate business requirements into Dynamics 365 functional requirements, including entities, data structures, forms, views, workflows, automation and reporting.
• Facilitate workshops and design sessions with technical and business stakeholders.
• Work closely with Solution Architects and D365 Developers to ensure requirements are technically feasible and aligned with platform standards.
• Support data migration and integration activities, including data mapping, cleansing, reconciliation and API requirements.
• Define acceptance criteria and support system, integration and UAT testing, including defect triage and implementation readiness.
• Produce high-quality analysis and documentation while contributing to continuous improvement across BA and delivery practices.

Skills

Dynamics 365 CRM

Business analysis

Power Platform

Stakeholder facilitation

Agile/Hybrid delivery

Requirements elicitation

Jira

Confluence

Azure DevOps

Visio

Miro

Microsoft Office

Tools

Jira

Confluence

Azure DevOps

Visio

Miro

Microsoft Office

Job description

A leading financial services organisation is looking for an experienced Senior Business Analyst / D365 Functional Consultant to take ownership of business and technical analysis across a range of Dynamics 365 initiatives.

This is a highly collaborative role, working across business stakeholders, Product Owners, Solution Architects, Developers, Testers, Data teams and third-party technology partners to translate complex business needs into practical, scalable technology solutions.
What you'll be doing

• Lead end-to-end business analysis across Dynamics 365 and Power Platform initiatives, from discovery through to implementation and transition to support.
• Partner with stakeholders to understand business problems, define target outcomes and establish solution scope.
• Elicit, analyse and prioritise functional, data, integration, reporting, security and non-functional requirements.
• Map current and future-state processes, customer journeys, business rules, data flows and system interactions.
• Translate business requirements into Dynamics 365 functional requirements, including entities, data structures, forms, views, workflows, automation and reporting.
• Facilitate workshops and design sessions with technical and business stakeholders.
• Work closely with Solution Architects and D365 Developers to ensure requirements are technically feasible and aligned with platform standards.
• Support data migration and integration activities, including data mapping, cleansing, reconciliation and API requirements.
• Define acceptance criteria and support system, integration and UAT testing, including defect triage and implementation readiness.
• Produce high-quality analysis and documentation while contributing to continuous improvement across BA and delivery practices.

What we're looking for

We're looking for a Senior BA who combines strong business analysis capability with genuine Microsoft Dynamics 365 CRM knowledge.

You’ll have

• 7+ years' experience as a Business Analyst delivering complex technology and business change, including hands onexperience implementing & uplifting Microsoft Dynamics 365 CRM.
• Strong understanding of D365 concepts including configuration, customisation, entities, data models, forms, views, workflows, security roles and solution lifecycle.
• Experience with the Microsoft Power Platform, particularly Power Apps, Power Automate and Power BI.
• Experience defining requirements for APIs, third-party integrations, data migration, reporting and identity/access management.
• Strong process modelling, requirements elicitation, data analysis and workshop facilitation skills.
• Experience working alongside Solution Architects, D365 Developers, Testers, Vendors and business SMEs throughout the delivery lifecycle.
• The ability to translate complex technical concepts into clear, practical requirements for non-technical stakeholders.
• Experience working across Agile, Waterfall or hybrid delivery environments.
• Experience with tools such as Jira, Confluence, Azure DevOps, Visio, Miro and Microsoft Office.