Senior Dynamics 365 CE & Power Platform Support Specialist

Fusion5

Sydney

On-site

AUD 120,000 - 150,000

Full time

2 days ago

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Benefits offered by this job

Flexible work arrangements

Birthday leave

Volunteer days

Social events

Development pathways

Job summary

Fusion5 is seeking a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team in Australia. You’ll own and resolve complex customer issues, build trusted relationships, and drive proactive, high-quality support outcomes.

The role emphasizes hands-on problem-solving, independence, and delivering customer success in a trans-Tasman practice. You’ll collaborate with a high-performing team across managed services, apply deep platform expertise, and contribute to

Qualifications

Strong experience working with Dynamics 365 CE and Dataverse in complex customer environments.
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Internal note

Responsibilities

Take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure.
Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the wider Power Platform.
Act as an escalation point for high-impact or technically challenging incidents.
Operate independently to resolve issues, minimising over-reliance on delivery teams where possible.
Provide clear, timely and well-structured communication to customers, translating technical detail into practical outcomes.
Support Australian customers, building strong relationships while working within local business hours and expectations.
Identify recurring issues, risks and opportunities for improvement, and take a proactive approach to problem prevention.
Maintain strong case documentation, including root cause analysis and resolution detail.
Contribute to continuous improvement across support processes, knowledge sharing and service quality.
Support and mentor junior team members, helping to build capability across the practice.