Senior D365 CE & Power Platform Support Consultant

Fusion5; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Birthday leave & volunteer days

Professional development opportunities

Job summary

Fusion5 is seeking a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team in Australia. You will own end-to-end resolution of complex customer issues across Dynamics 365 CE, Dataverse and the Power Platform, delivering high-quality outcomes and building strong customer relationships.

In our Managed Services practice you’ll work hands-on with challenging technical problems, mentor junior team members, and contribute to continuous improvement while supporting

Qualifications

• Strong experience with Dynamics 365 CE and Dataverse in complex customer environments.
• Deep capability across the Power Platform including Power Apps, Power Automate, Power BI and Power Pages.
• Experience with Azure integration services such as Functions, Logic Apps and Service Bus.
• Strong troubleshooting, debugging and root cause analysis skills with AI-assisted tool awareness.
• Experience in managed services or similar customer support environments.
• Proactive, self-driven, able to work independently with minimal supervision.
• Excellent communication skills with technical and non-technical stakeholders.
• Ownership mindset, attention to detail, commitment to high-quality outcomes.
• Interest in mentoring others and contributing to continuous improvement.

Responsibilities

• Take end-to-end ownership of customer issues from triage to resolution and closure.
• Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the Power Platform.
• Act as escalation point for high‑impact or technically challenging incidents.
• Operate independently to resolve issues with minimal delivery team reliance.
• Provide clear, timely communication translating technical detail into practical outcomes.
• Support Australian customers within local business hours and expectations.
• Identify recurring issues and opportunities for improvement; take proactive prevention actions.
• Maintain thorough case documentation including root cause analysis and resolution detail.
• Contribute to continuous improvement across support processes, knowledge sharing and service quality.
• Mentor junior team members and help develop the practice.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Azure integration

Technical troubleshooting

Customer support

Communication skills

Mentoring

Problem solving

Tools

Power Apps

Power Automate

Power BI

Power Pages

Azure Functions

Logic Apps

Service Bus

Dataverse

Job description

Fusion5 is seeking a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team in Australia. You will own end-to-end resolution of complex customer issues across Dynamics 365 CE, Dataverse and the Power Platform, delivering high-quality outcomes and building strong customer relationships.

In our Managed Services practice you’ll work hands-on with challenging technical problems, mentor junior team members, and contribute to continuous improvement while supporting