Senior Duty Manager

Travel + Leisure Co.; Sydney; Remote; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Subsidised health insurance

Professional development funding

Discounted hotel stays

Birthday leave

Job summary

Join Travel + Leisure Co. in Manly as a Senior Duty Manager, where your expertise in front office management will shine. You'll assist the Front Office Manager in smooth operations, ensuring guests receive exceptional service while leading a dedicated team.

With 3+ years of supervisory experience and a positive attitude, you will drive customer satisfaction and deal with guest issues promptly. The role offers full-time hours, subsidized private health insurance, and opportunities for

Qualifications

• 3+ years of supervisory experience in Front Office department.
• Proven ability to work under pressure and multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Assist Front Office Manager in managing front office operations.
• Train and develop front office team for high service standards.
• Handle guest issues and provide information about local attractions.

Skills

Front Office Management

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Detail Oriented

Microsoft Office

Bookkeeping

Tools

Opera PMS

Job description

## Senior Duty ManagerApply: Peppers and Sebel Manly Beach: Full time: Posted Today: R-129759**We Put the World on Vacation**Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.**GO WHERE NO TWO DAYS ARE THE SAME!**At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our **Manly** team as the **Senior Duty Manager**today! **How You’ll Shine**To actively contribute to this global company’s vision to put the world on vacation, as a Senior Duty Manager you are responsible for assisting the Front Office Manager in managing the front office team and ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service. **How You’ll Be Rewarded**Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:* Immediate start + full time hours* Permanent full time opportunity* Subsidised private health insurance* Professional development funding* Discounted hotel stays across Australia, Fiji, New Zealand* Birthday leave! **What You’ll Bring**To be considered for this great opportunity it is essential that you have the following skills and attributes:* Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)* Knowledge of hotel property management systems, Opera preferred* Events experience highly regarded* Excellent communication skills, written, verbal and active listening* Detail focused with an organised approach and ability to multitask* Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations* Exceptional time management skills and the ability to work under pressure* Strong negotiation and problem solving skills* Proficiency in using a computer and Microsoft Office applications* Bookkeeping /finance experience is highly regarded* Immaculate presentation and grooming standards* Ability to work a flexible roster, including weekends and school and public holiday periods* The capability to work in a fast-paced environment both as part of a team and autonomously**Where Memories Start with You**Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.