Senior Domain Expert - Observability, Alarm & Event Management

Telstra Singapore; Australia; On-site; AUD 150,000 - 190,000; Full time

Job summary

Telstra seeks a Senior Domain Expert - Observability, Alarm & Event Management to own end-to-end technical outcomes across enterprise observability. You will lead architecture decisions, drive platform roadmaps and modernisation, coordinating with engineering, operations and security teams.

You will apply automation, discuss risk and dependency management, and mentor other engineers to uplift capability across cloud, on-premises and containerised environments.

Qualifications

• Experienced engineer or technical specialist with authority in complex enterprise environments.
• Deep expertise in observability, monitoring, alarm and event management.
• Advanced engineering and troubleshooting across distributed production environments.
• Experience in technical architecture, solution design and platform lifecycle management.
• Strong capability in influencing senior technical and business stakeholders and mentoring others.

Responsibilities

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management.
• Lead complex technical investigations and root-cause analysis across applications, platforms, integrations and infrastructure.
• Shape technical designs and platform roadmaps, ensuring scalable, secure, resilient solutions.
• Take end-to-end technical ownership of initiatives from concept to implementation and operational acceptance.
• Lead platform lifecycle, upgrades, resilience improvements and technical-debt reduction.
• Apply automation, orchestration and AIOps to improve observability and operations.
• Provide authoritative leadership during production incidents and turn lessons into improvements.
• Influence stakeholders to align decisions and deliver complex outcomes.
• Strengthen Telstra capability through governance, reusable practices, documentation and mentoring.

Skills

Observability

Root-cause analysis

Solution architecture

Platform lifecycle

Stakeholder influence

Mentoring engineers

AIOps

Automation

Tools

OpenText Operations Bridge Manager

Operations Orchestration

UCMDB

Discovery

Optic

AIOM

Kubernetes

Job description

Employment Type

Permanent

Closing Date

5 Nov 2026 11:59pm

Job Title

Senior Domain Expert - Observability, Alarm & Event Management

Job Summary

Working across Engineering, Operations, Product, Architecture, Security, business stakeholders and technology partners, you'll take end-to-end technical ownership of complex outcomes and help evolve our observability capabilities through automation and intelligent operations. Job Description

What you'll do

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management, discovery and configuration management.
• Lead complex technical investigations and root-cause analysis across applications, platforms, integrations and infrastructure.
• Shape technical designs and platform roadmaps, ensuring solutions are scalable, secure, resilient and aligned with enterprise architecture standards.
• Take end-to-end technical ownership of initiatives from concept and design through implementation and operational acceptance, actively managing risks, dependencies and delivery impediments.
• Lead platform lifecycle, upgrades, resilience improvements, technical-debt reduction and modernisation across cloud, on-premises and containerised environments.
• Apply automation, orchestration, intelligent event correlation and Artificial Intelligence for IT Operations (AIOps) to improve observability and operational outcomes.
• Provide authoritative technical leadership during complex production incidents and turn lessons learnt into sustainable engineering improvements.
• Influence senior stakeholders and technology partners to align decisions and deliver complex technical outcomes.
• Strengthen Telstra-owned capability through architectural governance, reusable engineering practices, documentation, mentoring and knowledge transfer.

About you

You're an experienced engineer or technical specialist who can operate as a trusted technical authority in complex enterprise environments.

You'll Bring

• Deep expertise in enterprise observability, monitoring, alarm and event management.
• Advanced engineering and troubleshooting capability across complex, distributed production environments.
• Experience in technical architecture, solution design, platform lifecycle management and operational resilience.
• Demonstrated ability to lead complex technical problems from root-cause analysis through to sustainable resolution.
• End-to-end ownership of significant engineering or technology initiatives, including technical risks, dependencies and operational acceptance.
• Strong capability in software or platform engineering, systems integration and production environments.
• The ability to translate complex engineering challenges into clear options, recommendations and outcomes.
• Strong stakeholder influence, including credibility with senior technical and business stakeholders.
• A track record of mentoring engineers, sharing specialist expertise and uplifting capability in others.

Highly regarded

• OpenText Operations Bridge Manager, Operations Orchestration, UCMDB, Discovery, Optic, AIOM, or comparable enterprise observability technologies.
• Kubernetes and containerised production environments, across cloud and on-premises infrastructure.
• Automation, orchestration, AIOps, AI/ML or intelligent event correlation applied to operational use cases.
• Configuration management and discovery platforms.
• Working with multi-domain networks and engineering teams on complex technical issues.
• Major incident, problem management or production engineering environments.