Senior Domain Expert – Observability, Alarm & Event Management

Telstra; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Telstra is seeking a Senior Domain Expert in Observability, Alarm & Event Management to lead enterprise observability initiatives across engineering, operations and security. You will drive end-to-end technical ownership, shape platform roadmaps and apply AIOps to improve operational outcomes.

You’ll mentor teams, influence senior stakeholders and ensure solutions are scalable, secure and resilient across cloud, on-prem and containerised environments.

Qualifications

• Deep expertise in enterprise observability, monitoring, alarm and event management.
• Advanced engineering and troubleshooting across complex distributed production environments.
• Experience in technical architecture, solution design and platform lifecycle management.

Responsibilities

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management.
• Lead complex investigations and root-cause analyses across applications, platforms, integrations and infrastructure.
• Shape designs and roadmaps, ensuring scalable, secure and resilient solutions.
• Take end-to-end ownership of initiatives from concept through implementation and operational acceptance.
• Lead platform lifecycle, upgrades and resilience improvements across cloud, on-prem and containerised environments.
• Apply automation and AIOps to improve observability and operations.
• Provide authoritative leadership during production incidents and drive sustainable engineering improvements.
• Influence senior stakeholders to align decisions and deliver complex outcomes.
• Strengthen Telstra-owned capability through governance, reusable practices and knowledge transfer.
• OpenText Operations Bridge Manager, Kubernetes and containerised environments experience considered highly advantageous.

Skills

Enterprise observability

Technical architecture

Root-cause analysis

Platform lifecycle

AIOps

Tools

Kubernetes

Containerisation

Automation

Job description

Employment Type

Permanent

Closing Date

5 Nov 2026 11:59pm

Job Title

Senior Domain Expert - Observability, Alarm & Event Management

Job Summary

Working across Engineering, Operations, Product, Architecture, Security, business stakeholders and technology partners, you’ll take end-to-end technical ownership of complex outcomes and help evolve our observability capabilities through automation and intelligent operations.

Job Description

What you’ll do

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management, discovery and configuration management.

• Lead complex technical investigations and root-cause analysis across applications, platforms, integrations and infrastructure.

• Shape technical designs and platform roadmaps, ensuring solutions are scalable, secure, resilient and aligned with enterprise architecture standards.

• Take end-to-end technical ownership of initiatives from concept and design through implementation and operational acceptance, actively managing risks, dependencies and delivery impediments.

• Lead platform lifecycle, upgrades, resilience improvements, technical-debt reduction and modernisation across cloud, on-premises and containerised environments.

• Apply automation, orchestration, intelligent event correlation and Artificial Intelligence for IT Operations (AIOps) to improve observability and operational outcomes.

• Provide authoritative technical leadership during complex production incidents and turn lessons learnt into sustainable engineering improvements.

• Influence senior stakeholders and technology partners to align decisions and deliver complex technical outcomes.

• Strengthen Telstra-owned capability through architectural governance, reusable engineering practices, documentation, mentoring and knowledge transfer.

About you

You’re an experienced engineer or technical specialist who can operate as a trusted technical authority in complex enterprise environments.

You’ll bring

• Deep expertise in enterprise observability, monitoring, alarm and event management.

• Advanced engineering and troubleshooting capability across complex, distributed production environments.

• Experience in technical architecture, solution design, platform lifecycle management and operational resilience.

• Demonstrated ability to lead complex technical problems from root-cause analysis through to sustainable resolution.

• End-to-end ownership of significant engineering or technology initiatives, including technical risks, dependencies and operational acceptance.

• Strong capability in software or platform engineering, systems integration and production environments.

• The ability to translate complex engineering challenges into clear options, recommendations and outcomes.

• Strong stakeholder influence, including credibility with senior technical and business stakeholders.

• A track record of mentoring engineers, sharing specialist expertise and uplifting capability in others.

Highly regarded

• OpenText Operations Bridge Manager, Operations Orchestration, UCMDB, Discovery, Optic, AIOM, or comparable enterprise observability technologies.

• Kubernetes and containerised production environments, across cloud and on-premises infrastructure.

• Automation, orchestration, AIOps, AI/ML or intelligent event correlation applied to operational use cases.

• Configuration management and discovery platforms.

• Working with multi-domain networks and engineering teams on complex technical issues.

• Major incident, problem management or production engineering environments.