Senior Director, Product & Solutions - AI-Driven

Zepto; Sydney; Hybrid; AUD 250,000 - 350,000; Full time

Benefits offered by this job

Remote-first culture

Sydney co-working hub

Paid parental leave

Wellbeing program

Learning budget

Job summary

Zepto is seeking a Senior Director, Product & Solutions to lead our combined Product and Solutions team, connecting company strategy, customer insight and technical judgement to deliver focused priorities, high‑quality products and excellent customer experiences.

Reporting to the Chief Product Officer (CPO), this hands‑on role acts as the CPO's 2IC, setting the tempo for prioritisation and delivery while collaborating with customers, engineering, commercial and the executive team.

Qualifications

• Experience across product and solutions/technical delivery in a technically complex environment.
• Track record of taking products from problem definition through delivery and owning the outcome.
• Enough technical fluency to operate credibly among engineers (GitHub branches, PRs).
• Ability to discuss architecture, security, performance, reliability, APIs, data flows and integration patterns.
• Experience managing and developing senior people.

Responsibilities

• Set Zepto’s product direction and portfolio sequencing.
• Build one integrated Product & Solutions team with customer-informed input.
• Create an operating rhythm to speed decisions and delivery.
• Own the escalation path for complex demos and customer deployments.
• Coach and grow a high-agency team with clear advancement paths.
• Stay close to the work and represent Zepto publicly when needed.
• Lead AI adoption and scalable processes across the organisation.

Skills

Product leadership

Technical delivery

Stakeholder communication

Architecture & APIs

AI tools experience

Team mentoring

Tools

GitHub

PR reviews

AI-enabled tools

Job description

Zepto is seeking a Senior Director, Product & Solutions to lead our combined Product and Solutions team, connecting company strategy, customer insight and technical judgement to deliver focused priorities, high‑quality products and excellent customer experiences.

Reporting to the Chief Product Officer (CPO), this hands‑on role acts as the CPO's 2IC, setting the tempo for prioritisation and delivery while collaborating with customers, engineering, commercial and the executive team.