Senior Digital Workplace Engineer

AC3; City of Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Discounted health insurance

Salary packaging

Hybrid work

Half-day Fridays

Training & career development

Flexible hybrid work

Job summary

AC3 is a leading Australian-owned ICT MSP focused on secure multi-cloud solutions and enterprise/government support. This role centers on end-user computing device lifecycle management, targeted at optimizing acquisition, deployment, maintenance and disposal.

You will provide expert support for end users, handle Level 2/3 escalations, and work with security and MSP practices to maintain a stable, secure environment across AC3 and customer devices.

Qualifications

• Experience with End user computing device lifecycle management.
• Strong knowledge of Microsoft Intune, ServiceNow and related security practices.
• Experience in MSP environments and handling Level 2/3 escalations.

Responsibilities

• Provide professional support and immediate solutions to end users.
• Manage and optimize the request, acquisition, deployment, maintenance, utilization and disposal of End user computing devices for AC3 and customers under AC3 control.
• Escalate and resolve complex issues with stakeholders and cross-functional teams.
• Collaborate with IT and security teams to maintain secure, compliant devices.

Skills

Microsoft Intune

ServiceNow

End user computing

Stakeholder management

Troubleshooting

Tools

Windows/macOS management

Microsoft 365 Admin

Job description

Who you’ll be working with

At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

Why join us?

What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.

We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.

We live by the AC3 way - Work Wise, Work Humble, and Work Honest.

Why this role exists

The Digital Workplace function aligns technology, employees and business processes to improve operational efficiency. Asset Management focuses on the financial, contractual, and inventory aspect of a physical component throughout its entire life cycle.

What You Bring

As a process owner you will be responsible for providing professional support and immediate solution to end users. This will include managing and optimizing the request, acquisition, deployment, maintenance, utilization, and disposal of End user computing devices for AC3 internally and Customer devices underAC3 control. You will have strong Microsoft, Intune & ServiceNow experience working in complex security and cyber practices, preferably an MSP. You will be a team player, adept at working through issues and escalations with strong stakeholder management with Level 2/3 support.

What we offer

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month.
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
• Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
• Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
• Flexible Hybrid work options and real work life integration
• Base Salary + Super +bonus + Allowances + Benefits
• Convenient CBD location with modern offices