Senior Digital BA for Customer-Facing Web & Mobile

Medibank Private Limited

City of Melbourne

On-site

AUD 110,000 - 150,000

Full time

9 days ago

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Job summary

Medibank invites an experienced Senior Business Analyst to join its digital delivery squads in Melbourne. You will translate customer and business needs into actionable requirements, epics and user stories to improve patient and member experiences across web and mobile channels.

The role is hands-on, embedded within Agile teams, requiring strong stakeholder engagement, workshop facilitation and collaboration with Product, UX, Engineers and QA to ensure traceable requirements from discovery

Qualifications

5+ years' experience as a Business Analyst delivering software and digital solutions.
Experience within Agile delivery squads focused on customer-facing digital products.
Strong experience delivering website, mobile app or digital self-service capabilities.
Proven experience writing epics, features, user stories and acceptance criteria.
Experience facilitating workshops, discovery sessions and requirements elicitation activities.
Strong stakeholder engagement skills across business and technology teams.

Responsibilities

Partner with Product, Design and Technology teams to shape and deliver customer-focused digital solutions.
Facilitate discovery activities, workshops and stakeholder engagement sessions.
Elicit, analyse and document business and system requirements for digital products.
Break down initiatives into epics, features and user stories with clear acceptance criteria.
Support backlog refinement, sprint planning and ongoing delivery activities within Agile squads.
Conduct customer journey mapping and touchpoint analysis to identify opportunities.
Collaborate with UX, Engineering and QA teams throughout delivery.
Ensure requirements are traceable from discovery through design, build, testing and release.
Perform impact assessments, dependency analysis and scope change management.
Contribute to continuous improvement within delivery teams and BA practice.