Senior Desktop & End-User IT Lead (Onsite)

Goodman; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Parental Leave

Study assistance for postgraduate and 

Discretionary bonus scheme

Share scheme eligibility

Wellness program

Job summary

Goodman is seeking a Senior Desktop Support Engineer (Level 2 – Field & CoE) to deliver hands-on desktop and end-user support for the Australian business. You will work closely with Group IT to ensure secure, reliable services and act as the primary on-site escalation point for complex end-user issues.

Responsibilities include managing desktop hardware/software, AV systems, vendor coordination, and documentation. Occasional after-hours support for executives may be required.

Qualifications

• Proven experience in desktop support and field operations.
• Strong knowledge of Windows and MacOS environments.
• Hands-on experience with AV technology and office systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage vendors and coordinate multi-site support.
• Strong communication and customer service skills.
• Professionalism and discretion when supporting executives.

Responsibilities

• Provide IT technical support to employees, including field operations.
• Provide advanced technical support for desktop hardware, software, and peripherals on-site.
• Resolve complex issues related to Windows/MacOS, peripherals, network connectivity, and collaboration tools; provide employee technology education.
• Install, configure, and maintain desktop software applications and operating systems.
• Support and maintain meeting room AV and office systems, coordinating with 3rd-party vendors as needed.
• Comply with and champion Goodman Cyber Security policies, standards and procedures.
• Collaborate with cross-functional teams to implement desktop and office solutions to enhance productivity.
• Manage user accounts, permissions, and access rights across systems.
• Monitor system performance, perform proactive maintenance and routine upgrades.
• Create and maintain technical documentation and knowledge base articles.
• Stay up-to-date with emerging technologies and best practices in desktop support.
• Participate in IT projects with minimal end-user disruption.
• Maintain tidiness of the IT Services Tech Hub and IT build room, ensuring safety.
• Provide professional and responsive support to senior leaders and executives, including occasional after-hours support.
• Provide support to Goodman executives including occasional after-hours.

Skills

Desktop support

Field operations

Windows

MacOS

AV technology

Office systems

Troubleshooting

Vendor management

Multi-site support

Communication

Customer service

Executive support

Job description

Goodman is seeking a Senior Desktop Support Engineer (Level 2 – Field & CoE) to deliver hands-on desktop and end-user support for the Australian business. You will work closely with Group IT to ensure secure, reliable services and act as the primary on-site escalation point for complex end-user issues.

Responsibilities include managing desktop hardware/software, AV systems, vendor coordination, and documentation. Occasional after-hours support for executives may be required.