Senior Deployment Technician

Queensland Health; Rockhampton Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career training and development

Generous leave entitlements including,

Job summary

Queensland Health seeks a Senior Deployment Technician to drive workstation replacement (WSR) activities, support incidents, and manage assets within a defined geographic area. You will assist the Deployment Coordinator and collaborate with clinical and non-clinical staff to ensure seamless device replacements and service continuity.

You will apply your ICT expertise to diagnoses, asset management, and documentation, while learning ServiceNow and ITIL processes to support timely, quality

Qualifications

• Demonstrated experience managing, configuring, monitoring and implementing ICT environments.
• Strong communication and collaboration skills for effective stakeholder engagement.
• Ability to prioritise workloads and resolve issues within agreed Service Levels.
• Knowledge of asset management, procurement and records management policies and practices.

Responsibilities

• Provide excellent customer service by applying communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
• Provide timely support by conducting investigation and diagnosis of incidents and applying ICT incident management processes to meet SLAs.
• Support the local Deployment Coordinator to manage team members and activities to deliver the WSR program for supported sites.
• Engage as a team member to ensure WSR activities (stock management, run up, deployment and installation) are completed per work processes.
• Ensure asset management integrity by following work processes and regular asset activities.
• Provide financial administrative support within WSR, including quoting and ICT asset management.
• Provide ad-hoc on-site and remote support to Queensland Health sites as required.

Skills

Customer service

Communication skills

ICT support

Incident management

Asset management

Tools

ServiceNow

ITIL

CMDB

Job description

As a Senior Deployment Technician, you will be primarily responsible for technical and administrative activities associated with workstation replacement (WSR) program in line with guidelines related to technical investigations, lifecycle schedule and stock management.

This role support's the Deployment Coordinator in delivering on replacement activities to meet Queensland Health's approved asset lifecycle processes within a geographical area.

You will be required to engage with customers and handle escalation of technical issues related to the run up and delivery of devices.
The workstation replacement (WSR) program performs the replacement of computing devices to improve performance and reduce interruption to clinical and non-clinical staff working within Queensland Health.

Key responsibilities include:

• Provide excellent customer service by applying communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
• Provide timely support to clients by conducting investigation and diagnosis of incidents and providing eHealth incident management processes to ensure agreed Service Levels are maintained.
• Supporting the local Deployment Coordinator to manage team members and activities to deliver the WSR program for supported sites.
• Engagement as a member of the team to ensure WSR activities (including WSR stock management of new and replaced devices, run up, deployment and installation of devices) are completed as per documented work processes.
• Ensure asset management integrity is maintained by ensuring work processes are implemented correctly and involvement with regular asset activities as identified.
• Provide financial administrative support, within the domain of WSR, by undertaking activities associated with quoting & ICT asset and equipment management.
• Provide ad-hoc support (on-site and remote) to Queensland Health sites as required.

Role fit:

We are seeking a technically capable ICT professional with demonstrated experience managing, configuring, monitoring and implementing ICT environments across relevant technical domains. You will have a strong focus on delivering high-quality client support, effectively prioritising workloads, resolving issues within agreed Service Level Agreements, and working independently. Strong communication and interpersonal skills are essential, including the ability to build effective working relationships, mentor junior staff, and produce clear technical documentation, work instructions and reports. You will also have the ability to quickly learn and apply ServiceNow and ITIL Service Management processes, particularly in request, CMDB and asset management, along with experience delivering small to medium-scale projects, coordinating multiple priorities, engaging with customers, and working within agreed timeframes and accountabilities. Knowledge of asset management, procurement and records management policies and practices will also be highly regarded.

Why work for us:

• Career training and development
• Generous leave entitlements, including leave loading

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.