Senior Department Manager | Luxury Retail & Client Experience

Trak Recruiting; Sydney; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Base salary

Incentives

Discounts

Leadership training

Boutique environment

Job summary

Trak Recruiting presents an opportunity for a Senior Department Manager in Sydney. You will lead the Women’s Ready-to-Wear, Handbags, Shoes and Accessories departments in a flagship boutique, guiding experienced Client Advisors while driving commercial results and premium service.

You will mentor the team, develop long-term client relationships, and balance people leadership with sales performance in a fast-paced luxury environment. Strong styling and clienteling experience are essential.

Qualifications

• Minimum 3 years in luxury retail or premium fashion management.
• Proven ability to lead experienced teams and coach for results.
• Strong CRM and client development experience in luxury contexts.
• Experience driving private appointments and client conversion.
• Excellent leadership with accountability and influence.

Responsibilities

• Lead and coach Client Advisors to meet sales and service targets.
• Foster a high-performance culture centered on client experiences.
• Drive client development strategies and grow VIP portfolios.
• Mentor private appointments, client engagement and conversions.
• Lead on-floor style experiences across Ready-to-Wear, bags, shoes.
• Monitor trading performance and implement commercial plans.
• Maintain premium service standards and visual/operational excellence.
• Collaborate with leadership to support store initiatives and growth.

Skills

Luxury retail management

Team leadership

CRM & clienteling

Private appointments

Commercial acumen

Luxury styling

Communication

Job description

Senior Department Manager | Luxury Retail & Client Experience

Be part of one of the world's most recognised luxury fashion houses, renowned for its craftsmanship, heritage and commitment to innovation. With a global presence spanning dozens of countries, this internationally respected brand continues to set the benchmark for exceptional client experiences and premium retail standards.
The Sydney flagship boutique is entering an exciting new chapter, with significant investment in leadership, training and client development. This is a rare opportunity to work within a high-performing management team where you'll have genuine influence over the success of one of the boutique's most important departments while continuing to grow your career within the luxury retail industry.

THE ROLE

We're seeking an experienced and confident Department Manager to lead the Women's business across Ready-to-Wear, Handbags, Shoes and Accessories within a flagship luxury boutique.
Working closely with the Store Director, you'll take ownership of the largest department in-store, leading a team of experienced Client Advisors while driving exceptional commercial performance, premium service standards and long-term client relationships.
This is a leadership role for someone who enjoys coaching high-performing teams, thrives in a fast-paced luxury environment and knows how to balance people leadership with commercial success.

Day-to-Day

• Lead, coach and inspire a team of Client Advisors to consistently achieve sales and service targets.
• Build a high-performance culture focused on accountability, collaboration and exceptional client experiences.
• Drive CRM and client development strategies, growing VIP portfolios and increasing repeat business.
• Mentor the team to maximise private appointments, client engagement and conversion opportunities.
• Lead by example on the sales floor, delivering elevated styling experiences across Ready-to-Wear, handbags, footwear and accessories.
• Monitor trading performance, identify commercial opportunities and implement action plans to improve results.
• Maintain impeccable visual presentation, operational standards and luxury service expectations.
• Partner closely with the wider leadership team to support store initiatives and contribute to ongoing business growth.

EXPERIENCE REQUIRED

• Minimum 3 years' management experience within luxury retail or premium fashion.
• Demonstrated success leading experienced retail teams in a high-volume environment.
• Strong clientelling and CRM experience with proven ability to develop long-term client relationships.
• Experience driving private appointments, client conversion and premium service outcomes.
• Outstanding leadership skills with the confidence to coach, influence and hold teams accountable.
• Strong commercial acumen with experience delivering sales, KPI and profitability targets.
• Passion for luxury styling, particularly across womenswear, handbags, footwear and accessories.
• Excellent communication skills and a hands-on leadership approach.

Candidates from luxury fashion, premium Australian designer brands, fine jewellery or prestige watches with strong styling and client development experience are encouraged to apply.

COMPANY PERKS

• Be part of a globally recognised luxury retailer with outstanding career development opportunities.
• Competitive base salary with uncapped monthly and quarterly incentives.
• Highly competitive on-target earnings.
• Extensive luxury retail training and ongoing leadership development.
• Generous employee product discounts.
• Work within a beautifully designed flagship boutique alongside an experienced leadership team.

SALARY

$90,000 + Super + Monthly and Quarterly Incentives