Data Centre Technician

NEXTDC; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

NEXTDC in Australia operates 17 data centres and continues to expand its hyperscale facilities. We seek a Data Centre Technician to support facility management, maintain critical infrastructure, and uphold safety, uptime and customer service in a 24/7 environment.

You will monitor and maintain critical systems, assist with on-site equipment handling, and contribute to continuous improvement and reporting to drive reliability across our data halls.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Strong planning, organisational and problem-solving skills.
• Knowledge of ITIL principles.
• Experience in data centre or similar environments.
• Australian citizenship for security clearance.

Responsibilities

• Assess and manage risks across OH&S and critical facility systems.
• Apply risk management framework to identify and mitigate risks.
• Install customer infrastructure with power monitoring, rack security and environmental controls.
• Monitor system performance via BMS and diagnose faults to reduce MTTR.
• Produce operational reports with recommendations to improve reliability.
• Participate in a rotating on-call roster for 24/7 operations.

Skills

Customer service

Interpersonal skills

Communication

Planning

Organisational skills

Problem solving

ITIL knowledge

Education

Electrical trade qualification

Mechanical trade qualification

Tools

Microsoft Office

BMS

Job description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

NEXTDC is an exciting ASX 100-listed technology company, only 16 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customer’s digital infrastructure.

At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

Job Description

As a Data Centre Technician, you will support the Hyperscale Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service.

Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably.

What you will do:

• Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profile
• Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations
• Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls
• Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR
• Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management
• Follow all established frameworks, policies, and procedures for safe and compliant facility operations
• Promote and support training to ensure compliance with relevant OH&S legislation and operational standards
• Maintain strong working knowledge of critical systems to act as a technical point of reference
• Assist with customer equipment handling, deliveries, and assembly as required
• Produce operational reports with recommendations to improve performance and reliability
• Participate in team activities and ongoing professional development
• Engage in regular development discussions aligned with company competency frameworks
• Participate in a rotating on-call roster to support 24/7 operations
• Support additional tasks as directed by the Facility or Services Manager

What will you need:

• Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations
• Clear written and verbal communication, with the ability to explain technical concepts effectively
• Strong planning, organisational, and problem-solving skills
• Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems
• Willingness to build expertise in high-density power and advanced cooling technologies
• Proficient in Microsoft Office, with exposure to BMS and other service platforms desirable
• Relevant electrical, mechanical or related trade qualifications (desirable).
• Working knowledge of ITIL principles

Qualifications

• 3–5 years’ experience in a similar role within a data centre or colocation environment (supporting ~2.5MW+ critical IT load in a Tier III or equivalent facility)
• Australian Citizenship required to obtain and maintain the necessary security clearance for the role
• Recognised trade qualifications and hands‑on experience in Electrical or another relevant trade. Applicants with transferable skills from related trades are encouraged to apply.
• Proven ability to mentor and support the development of junior team members

Additional Information

• Be part of a fast-growing, future-focused technology company
• Play a key role in supporting AI and digital infrastructure in Australia
• Thrive in a collaborative, inclusive, and values-driven culture
• Access career development and progression opportunities as we expand

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.