Senior Cybersecurity Post-Sales Support Engineer

Palo Alto Networks, Inc.

New South Wales

On-site

AUD 90,000 - 140,000

Full time

14 days+

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Job summary

Palo Alto Networks, Inc. is seeking a Senior Technical Support Engineer in Australia to engage with key customers, resolve complex post‑sales issues, and provide expert guidance on configurations and troubleshooting.

You will work closely with cross‑functional teams to influence product development and customer outcomes, in a role that demands rapid, accurate problem-solving. You will articulate technical concepts clearly to diverse audiences, support high-stakes environments, and travel to

Qualifications

Bachelor's degree with 4 years of experience.
Experience with TCP/IP networking protocols and troubleshooting.
Ability to debug complex networks across media and protocols.
Strong communication skills for technical and non-technical stakeholders.

Responsibilities

Provide post-sales technical support via phone, email, and web channels.
Manage support cases to ensure accurate recording, tracking, and timely resolution.
Apply fault isolation and root cause analysis to diagnose complex issues.
Proactively replicate customer‑reported issues and qualify critical issues.
Publish Technical Support Bulletins and knowledge base articles.
Collaborate with Development, Sales, QA, and Marketing to address customer needs.
Review and improve user documentation for training and collateral.
Travel to customer sites in critical situations to expedite resolution.