Senior Customer Success Manager — Revenue Growth (Remote)

Beyond; Australia; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Private health insurance

Job summary

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners worldwide. We’re profitable, growing fast, and building with AI to help customers unlock more revenue with less effort.

Beyond is expanding in Australia and seeks a Senior Customer Success Manager to lead our growing customer base, working across a global team and aligning with regional business hours. Remote work is supported.

Qualifications

• 3+ years of experience in SaaS customer success.
• Solid understanding of Customer Success best practices.
• Experience managing customer renewals and upgrades.
• Creative and analytical thinker with strong problem-solving skills.
• Exceptional verbal and written communication skills at all levels.
• Willing to travel 1–2 times per quarter.
• Short-term rental industry or revenue management experience is a bonus.

Responsibilities

• Driving customer adoption, retention, and satisfaction for an assigned book of accounts.
• Owning the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals.
• Manage the Beyond Training & Certification process for all new customers.
• Securing annual subscription renewals and uncovering expansion opportunities.
• Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
• Training clients on the basics of revenue management and how to effectively use our tool to increase revenue.
• Analyzing customer performance data and making recommendations to ensure revenue growth.
• Proactive relationship management with accounts to maintain overall customer health.
• Monitoring and reporting on the health and risk of assigned accounts.
• Maintaining a deep understanding of Beyond Pricing’s suite of products.
• Managing approximately 40-60 accounts at a time.
• Working with cross-functional teams to drive better collaboration and customer experience.
• Being the voice of the customer back to our Product organisation, communicating trending customer feedback and ideas.

Skills

SaaS Customer Success

Renewals & Upgrades

Data-driven decisions

Verbal & written comms

Remote work

Job description

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners worldwide. We’re profitable, growing fast, and building with AI to help customers unlock more revenue with less effort.

Beyond is expanding in Australia and seeks a Senior Customer Success Manager to lead our growing customer base, working across a global team and aligning with regional business hours. Remote work is supported.