Senior Customer Success Manager – Marketing Cloud (Hybrid)

Leadout Capital; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Leadout Capital is seeking a Customer Success Manager, Senior Manager (Marketing Cloud) in Melbourne to drive strategic value for signature customers. You will align customer business goals with Salesforce adoption, integrate multiple products, and deliver end-to-end solutions.

Responsibilities include ROI-driven engagement, complex program management, and resource mobilization across internal and external teams, while mentoring colleagues and governing AI-enabled processes.

Qualifications

• Experience in customer success, SaaS or strategic consulting.
• Excellent communication and presentation skills with executive influence.
• Ability to navigate complex stakeholders and drive alignment.
• Strong technical and business alignment capabilities.

Responsibilities

• ROI-driven engagement across multi-org customers to deliver measurable value.
• Own complex programs by organizing work streams and aligning priorities.
• Mobilize resources and serve as central point for customer needs.
• Craft engagement charters with goals and metrics for internal/external teams.
• Align success teams with customer business and technical goals to deliver value.
• Design multi-step digital workflows to free time for high-stakes relationship building.
• Determine where high-touch human support vs. AI should apply.

Skills

Executive communication

Strategic partnership

Stakeholder management

Business acumen

Change management

Tools

Salesforce Certifications

CRM tools

Job description

Leadout Capital is seeking a Customer Success Manager, Senior Manager (Marketing Cloud) in Melbourne to drive strategic value for signature customers. You will align customer business goals with Salesforce adoption, integrate multiple products, and deliver end-to-end solutions.

Responsibilities include ROI-driven engagement, complex program management, and resource mobilization across internal and external teams, while mentoring colleagues and governing AI-enabled processes.