Banking Customer Experience Specialist – Manly

National Australia Bank Ltd.; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working arrangement

Private health insurance

Paid leave and family benefits

Professional development support

Job summary

National Australia Bank Ltd. in Sydney is seeking an Enterprise Customer Success Manager to lead relationships across a portfolio of enterprise automotive dealer clients.

You will drive engagement, product adoption and long-term customer success, aligning outcomes with business goals. You will collaborate with cross-functional teams to identify opportunities, solve challenges and maximize value from subscriptions.

Qualifications

• Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology.
• Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers.
• Commercial mindset with the ability to identify growth, retention and upsell opportunities.
• Strong data and analytical skills with the ability to turn customer data into actionable insights.
• Hybrid work experience and the ability to manage priorities across multiple customers.

Responsibilities

• As Enterprise Customer Success Manager, you’ll manage relationships across a portfolio of enterprise automotive dealers, driving engagement, product adoption and long-term customer success.
• You’ll work with cross-functional teams to identify opportunities, solve challenges and help customers get the most from our subscriptions.
• You’ll partner with internal teams to support onboarding, renewals and customer growth.

Skills

Customer Success

Account Management

Client Services

Relationship-building

Stakeholder management

Commercial mindset

Growth/Upsell opportunities

Data analysis

Hybrid work experience

Job description

Why join us

We’re a global company with a focus on delivering value to customers through innovative software solutions. We hire to build diverse, high-performance teams and offer opportunities for growth and learning.

Job Description

What you’ll be doing

• As Enterprise Customer Success Manager, you’ll manage relationships across a portfolio of enterprise automotive dealers, driving engagement, product adoption and long-term customer success.
• You’ll work with cross-functional teams to identify opportunities, solve challenges and help customers get the most from our subscriptions.
• You’ll partner with internal teams to support onboarding, renewals and customer growth.

What we’re looking for

• Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology
• Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers
• Commercial mindset with the ability to identify growth, retention and upsell opportunities
• Strong data and analytical skills with the ability to turn customer data into actionable insights
• Hybrid work experience and the ability to manage priorities across multiple customers

What we offer

• Hybrid working arrangement
• Private health insurance
• Paid leave and family benefits
• Professional development support

Location: Sydney, NSW. Hybrid with flexibility.