Senior Customer Service Lead — Flexible Hours & Career Growth

Coates Hire Operations Pty Limited; Adelaide; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Career progression pathways

Flexible working options

Employee discounts

Purchased leave program

Novated leasing

Paid Parental Leave

Volunteering opportunities

Job summary

Coates is seeking a Senior Customer Service Coordinator for the Edinburgh branch to support customers on major Portable Buildings projects. This role involves managing a high-volume portfolio, acting as the primary contact via phone and email, and coaching team members.

The ideal candidate has experience in customer service, exceptional communication skills, and the ability to resolve escalations. Coates offers career development pathways, flexible working, and a strong focus on safety and

Qualifications

• Experience in a high-volume customer service, administration or coordination environment.
• Strong communication skills, both written and verbal.
• High attention to detail and administrative capability.

Responsibilities

• Acting as the primary point of contact for customers via phone and email.
• Managing customer enquiries, hires and project-related activities.
• Resolving complex customer requests and escalations.

Skills

Customer service skills

Communication skills

Organisational skills

Microsoft Office

Coaching ability

Problem-solving

Job description

Coates is seeking a Senior Customer Service Coordinator for the Edinburgh branch to support customers on major Portable Buildings projects. This role involves managing a high-volume portfolio, acting as the primary contact via phone and email, and coaching team members.

The ideal candidate has experience in customer service, exceptional communication skills, and the ability to resolve escalations. Coates offers career development pathways, flexible working, and a strong focus on safety and